Sky Room Server (on call)

AccorHotel•Long Beach, CA

11h•$25•Onsite

About The Position

The Sky Room Server is responsible for upholding the Fairmont Breakers values and mission statement while performing positional responsibilities. This role adheres to company policy and procedures, consistently offers professional, friendly, and engaging service, and provides the highest quality service to all guests at all times by instilling the company philosophy. The server will actively participate in the resolution of guest concerns, take orders, answer questions, and make recommendations for menu-listed products, utilizing appropriate upselling techniques. Responsibilities include clearing, cleaning, resetting, and maintaining restaurant tables during the shift, assisting other Servers in offering the highest level of service, and understanding the processes of delivery and removal of all product and equipment. The server will handle all guest checks according to Hotel policy, maintain pars and equipment as needed, and complete side work as assigned by the Manager. Engaging and genuinely interacting with guests while anticipating their needs, explaining food and beverage items in detail, and following all hotel standards, LQA standards, and Forbes 5 Stars standards while conducting self-audits are key aspects of this role. The server will also complete necessary opening and closing paperwork and side work duties, work well with others as a team, prepare food and beverage as per guidelines, and follow cash handling policies and procedures. Assistance may be required in other F&B areas and/or outlets as needed. The role requires a congenial appearance, well-groomed presentation, and polite assistance to guests. Regular and predictable attendance and following directions from the Manager are essential. Other duties as assigned will also be part of the role.

Requirements

Prior serving experience with a minimum of 2 years in a similar restaurant environment.
Must be able to speak, read, write and understand the English language.
Requires excellent and polished communication skills
Must possess basic math skills and the ability to use a calculator.
Must possess basic computer skills.
Ability to solve problems and make rational decisions.
Knowledge of Restaurant operations, its services, and facilities.
Must have superior guest service abilities as well as a complete understanding of California serving guidelines.
Possess a proven track record for guest satisfaction
Possess a strong sense of urgency
Display a pleasant and cheerful disposition
Maintain a high level of integrity
Display a confident and professional appearance at all times and always meet company grooming standards
Adapt in difficult situations with problem-solving abilities, and make decisions when necessary
Show eagerness and capacity to learn
Able to work flexible hours, weekends, and holidays

Responsibilities

Uphold the Fairmont Breakers values and mission statement while performing positional responsibilities
Adhere to company policy and procedures, as stated in the company Handbook
Consistently offer professional, friendly and engaging service
Provide the highest quality service to all guests at all times, by instilling the company philosophy.
Participate actively in the resolution of guest concerns.
Take orders, answer questions, and make recommendations for menu listed products.
Use appropriate upselling techniques.
Clear, clean, reset and maintain restaurant tables during shift.
Assist other Servers in offering the highest level of service.
Understand the processes of delivery and removal of all product and equipment.
Handle all guest checks according to Hotel policy.
Maintain pars and equipment as needed to successfully accomplish all restaurant service tasks.
Completion of side work as assigned by Manager.
Engage and genuinely interact with guests while anticipating their needs
Explain food and beverage items in detail to our guests
Follow all hotel standards, LQA standards, and Forbes 5 Stars standards while conducting self-audits to ensure 100% compliance on all interactions with guests.
Complete any necessary opening and closing paperwork and side work duties as required
Work well with others as a team
Prepare food and beverage as per guidelines
Follow cash handling policies and procedures
Assist in filling in at other F&B areas and/or outlets as needed
Perform other related duties as assigned
Display a congenial appearance and is well groomed at all times.
Assist guests in a friendly, professional and polite manner.
Maintain regular and predictable attendance
Follow directions from Manager at all times.
Other duties as assigned

Benefits

Hourly rate: USD $25.00 per hour
Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
Learning programs through our Academies to promote growth and development
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

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