Skilled Trades Dispatcher

AllTech Services•Sterling, VA

81d•Onsite

About The Position

At AllTech Services, we don't hire dispatchers; we hire problem solvers, strategists, communicators, and leaders. For over 20 years, we have been a respected HVAC and Plumbing company in Northern Virginia, known for our industry-leading growth and a culture built around CARE values (Curiosity, Ambition, Responsibility, and Empathy). We are seeking a Dispatcher to join our team, a role for someone who thrives under pressure, enjoys solving complex problems, and is energized by helping a team succeed. Every decision made in this role impacts technicians, customers, and the overall operation. We offer a challenging environment for those looking to learn, improve, and become their best selves, with a strong emphasis on our CARE values.

Requirements

2+ years of dispatching experience (HVAC, Plumbing, Electrical, or Home Services preferred)
Know Northern Virginia like the back of your hand
Stay calm when things get busy
Love solving problems and making quick decisions
Communicate clearly and confidently
Naturally think ahead instead of reacting behind
Believe teamwork wins championships
Embody Curiosity, Ambition, Responsibility, and Empathy

Responsibilities

Coordinate communication between technicians, customers, and leadership
Strategically manage the dispatch board to maximize efficiency and customer satisfaction
Anticipate challenges before they happen and adjust plans accordingly
Use knowledge of Northern Virginia to create smart routing decisions
Balance customer expectations, technician strengths, and company goals
Think 2-3 moves ahead, just like a chess player
Keep work orders, schedules, and invoicing flowing smoothly through our technology platforms
Bring energy, professionalism, and positivity to Mission Control every day