Ski Technician – Rental Delivery – Aspen

Alterra Mountain Company•Aspen, CO

2d•Onsite

About The Position

Ski Technicians are the face of Ski Butlers. At its core, our technicians interact with customers daily by delivering equipment rentals to their accommodations, completing on-mountain support service and picking up gear at the end of their rental period. We empower our technicians to build confident decision making, accountability and professional skills in the workplace. Setting each other up for success is what drives us forward at Ski Butlers. Join our team to pursue your passion in the mountains and most importantly, have fun! Subsidized Housing is available for select applicants.

Requirements

Expect weekend and holiday work.
No previous experience required!

Responsibilities

Completing the entire Cycle of Service for scheduled and reactive ski/snowboard rentals.
Packing rental orders in advance of equipment delivery.
Delivering rental equipment to guests’ accommodation and providing a highly personalized fitting experience.
On-Mountain Support for guests requesting equipment changes.
Picking Up equipment from guests’ accommodation at the end of their rental period. Equipment is brought back to the shop, sanitized, tuned, and re-stocked for their next use.
Meet or exceed Brand Standards while focusing on our three Key Customer Requirements: KCR #1: On Time – Arriving within 5 minutes of the agreed upon time, KCR #2: Communication – Setting clear expectations around the entire scope of service, KCR #3: Equipment – Choosing the right equipment for each guest given their skills and current conditions at the resort
Making/Answering customer phone calls with a positive and inviting tone of voice
Maintaining a clean and organized workspace including delivery vehicles.
Basic ski/snowboard tuning, waxing and general equipment maintenance
Setting up the next shift and future team members for success

Benefits

Free Alterra Mountain Company Employee Pass
Unlimited access to all Alterra Mountain Company owned resorts, subject to blackout dates
Ability to upgrade to Full IKON pass at heavily discounted rate
Full Aspen Premier Pass for FT Employees (32 hours)
Ski at all 4 mountains, no blackout dates
Includes Ikon Base Pass
Unlimited: Eldora, Copper (+ other resorts out of CO)
5 days at Select Resorts
International
Discounted access to 500+ industry brands
Generous discounts to Rossignol/Dynastar/Lange equipment
401K benefit and match for ALL staff members over 18 years old
Apex-MEC (minimum essential coverage) plan available to all seasonal employees. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
Comprehensive Employee Assistance Programs, emotional wellbeing and work-life balance resources to keep you at your best.