Ski & Snowboard Tune Technician - Giants Ridge

Guest Services, Inc.•Biwabik, MN

12d•Onsite

About The Position

Giants Ridge, managed by Guest Services, is seeking a full-time seasonal Ski & Snowboard Tune Technician to support Rental Shop operations. The technician inspects, tunes, repairs, tests, and maintains rental and guest-owned ski and snowboard equipment to ensure it is safe, reliable, and ready for guests. Work includes waxing, edge tuning, base repairs, binding adjustments, safety testing, and upkeep of the rental fleet. The role requires mechanical aptitude, attention to detail, accurate documentation, and a commitment to guest safety and customer service. The technician communicates with guests about equipment condition, repair needs, and service recommendations; collaborates with coworkers; and follows manufacturer specifications, company procedures, and safety standards. The position requires physical presence at the job site and availability for days, evenings, weekends, and holidays as business needs dictate.

Requirements

High school diploma or GED equivalent preferred.
Mechanical aptitude and ability to learn ski and snowboard equipment maintenance, repair, tuning, binding adjustment, and testing procedures.
Ability to understand and apply guest biometric information when selecting equipment and establishing binding settings.
Strong attention to detail and ability to maintain accurate service, testing, and injury-related documentation.
Basic computer skills and ability to use rental management and service tracking systems.
Strong organizational, problem-solving, customer service, and communication skills.
Ability to work independently and collaboratively in a fast-paced environment while maintaining a strong commitment to safety and quality.
Obtain binding manufacturer certification through Giants Ridge within seven days of employment.
Obtain certification from applicable U.S. binding manufacturers within fourteen days of employment.
Ability to stand and move around the work area for most of the workday, including extended periods during peak operations.
Ability to frequently bend, reach, twist, stoop, kneel, and perform repetitive movements while tuning, repairing, and handling equipment.
Ability to lift, carry, push, and pull up to 25 pounds regularly, 30–35 pounds frequently, and up to 50 pounds occasionally.
Frequent use of hands, fingers, wrists, arms, and shoulders to handle, adjust, repair, wax, scrape, and tune equipment.
Adequate vision and depth perception to inspect equipment, identify damage or wear, perform detailed repairs, and read settings and measurements accurately.
Ability to work days, evenings, weekends, and holidays as business needs dictate.
Physical presence at the job site is essential.

Nice To Haves

Previous ski or snowboard tuning, repair, or rental shop operations experience is preferred but not required.

Responsibilities

Inspect, tune, repair, and maintain skis, snowboards, boots, and bindings.
Wax equipment, tune edges, repair bases, and perform routine maintenance to keep equipment safe and operational.
Inspect returned rental equipment for damage and document required repairs.
Maintain accurate records of repairs, adjustments, testing, maintenance, and injury-related documentation.
Track damaged equipment and assist with equipment rotation, repair, retirement, and replacement decisions.
Meet established testing, tuning, and maintenance goals to ensure rental fleet readiness.
Communicate professionally with guests about equipment condition, repair needs, and service recommendations.
Provide friendly, guest-focused service in a fast-paced environment.
Maintain a clean, organized, and safe work area.
Share technical knowledge and best practices with coworkers.
Follow manufacturer specifications, company procedures, and safety standards.
Perform other duties as assigned.