Ski & Snowboard Tune Technician - Giants Ridge

Guest Services•Biwabik, MN

11d•Onsite

About The Position

Giants Ridge, managed by Guest Services, is seeking a full-time seasonal Ski & Snowboard Tune Technician to support Rental Shop operations. The technician inspects, tunes, repairs, tests, and maintains rental and guest-owned ski and snowboard equipment to ensure it is safe, reliable, and ready for use. Work includes waxing, edge tuning, base repairs, binding adjustments, safety testing, and maintaining the rental fleet. The role requires mechanical aptitude, attention to detail, accurate documentation, and a commitment to guest safety and customer service. It is a newly created position in a fast-paced, guest-focused environment. The position is performed at the job site and may involve day, evening, weekend, and holiday work as business needs dictate.

Requirements

Mechanical aptitude and ability to learn ski and snowboard equipment maintenance, repair, tuning, binding adjustment, and testing procedures.
Ability to understand and apply guest biometric information when selecting equipment and establishing proper binding settings.
Strong attention to detail and ability to maintain accurate service, testing, and injury-related documentation.
Basic computer skills and ability to use rental management and service tracking systems.
Strong organizational, problem-solving, customer service, and communication skills.
Ability to work independently and collaboratively in a fast-paced environment while maintaining a commitment to safety and quality.
Certification by binding manufacturers through Giants Ridge within seven days of employment.
Certification from applicable U.S. binding manufacturers within fourteen days of employment.
Ability to stand and move around the work area for most of the workday, including extended periods during peak operations.
Ability to frequently bend, reach, twist, stoop, kneel, and perform repetitive movements while tuning, repairing, and handling equipment.
Ability to lift, carry, push, and pull up to 25 pounds regularly, 30–35 pounds frequently, and up to 50 pounds occasionally.
Frequent use of hands, fingers, wrists, arms, and shoulders to handle and repair equipment.
Adequate vision and depth perception to inspect equipment, identify damage or wear, perform repairs, and read settings and measurements.
Physical presence at the job site is essential.
Flexible availability, including some evenings, weekends, and holidays; weekend and holiday shifts are required.

Nice To Haves

High school diploma or GED equivalent preferred.
Previous experience in ski or snowboard tuning, repair, or rental shop operations is preferred but not required.

Responsibilities

Inspect, tune, repair, and maintain skis, snowboards, boots, and bindings.
Perform waxing, edge tuning, base repairs, and routine maintenance to keep equipment safe and operational.
Inspect returned rental equipment for damage and document required repairs.
Maintain accurate records of repairs, adjustments, testing, maintenance, and injury-related documentation.
Track damaged equipment and assist with equipment rotation, repair, retirement, and replacement decisions.
Meet established testing, tuning, and maintenance goals to ensure rental fleet readiness.
Communicate professionally with guests about equipment condition, repair needs, and service recommendations.
Provide friendly, guest-focused service in a fast-paced environment.
Maintain a clean, organized, and safe work area.
Share technical knowledge and best practices with coworkers.
Follow manufacturer specifications, company procedures, and safety standards.
Obtain binding manufacturer certifications within the stated employment timelines.
Perform other duties as assigned.