Ski & Snowboard School Assistant Manager
About The Position
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). The Ski & Snowboard School Assistant Manager is responsible for delivering high-quality guest and employee experiences while supporting the overall success of ski and snowboard school operations. This role oversees all or key components of program delivery within their team.
Requirements
- High School Diploma
- Must be able to speak, read and write English fluently. Verbal communication in person and via telephone with guests, instructors and management - required.
- Knowledge of Microsoft Office applications (Excel, Word, Teams and Outlook) - required.
- Excellent guest service and communication skills. Must be organized and detail oriented.
Nice To Haves
- PSIA/AASI Level 2 or higher - preferred
- Minimum of three years as a full-time instructor - preferred
- Have current professional instructor certification - preferred
- Knowledge of V/BC Ski & Snowboard School operations - preferred.
- Prior Vail Resorts experience - preferred.
Responsibilities
- Lead daily operations, including training, scheduling, payroll, and performance management.
- Maintain a strong on-hill presence to provide instructor coaching, support, and quality oversight.
- Promote and reinforce consistent safety messaging, ensuring instructors communicate and model safe practices for guests and employees at all times.
- Partner with managers, assistant managers, leads, specialist and product sales & services teams to ensure lessons and programs are executed effectively.
- Oversee operations for daily retail lessons, seasonal programs, and specialty offerings.
- Manage resources, labor, and financial performance while aligning with department and business goals.
- Engage directly with guests to resolve concerns, gather feedback, and enhance overall satisfaction.
- Foster a culture of safety, accountability, clear communication, and continuous improvement across the team.
- Other duties as assigned
Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
