Ski & Snowboard School Assistant Manager

Vail Resorts • Vail, CO

12d • $58,462 - $68,369 • Onsite

About The Position

The Ski & Snowboard School Assistant Manager is responsible for delivering high-quality guest and employee experiences while supporting the overall success of ski and snowboard school operations. This role oversees all or key components of program delivery within their team. This posting is for multiple assistant manager positions within the Ski and Snowboard School. Level of responsibility and associated compensation differs across positions.

Requirements

• High School Diploma
• Must be able to speak, read and write English fluently. Verbal communication in person and via telephone with guests, instructors and management - required.
• Knowledge of Microsoft Office applications (Excel, Word, Teams and Outlook) - required.
• Excellent guest service and communication skills. Must be organized and detail oriented.

Nice To Haves

• PSIA/AASI Level 2 or higher
• Minimum of three years as a full-time instructor
• Have current professional instructor certification
• Knowledge of RPOS
• Knowledge of V/BC Ski & Snowboard School operations
• Prior Vail Resorts experience

Responsibilities

• Lead daily operations, including training, scheduling, payroll, and performance management.
• Maintain a strong on-hill presence to provide instructor coaching, support, and quality oversight.
• Promote and reinforce consistent safety messaging, ensuring instructors communicate and model safe practices for guests and employees at all times.
• Partner with managers, assistant managers, leads, specialist and product sales & services teams to ensure lessons and programs are executed effectively.
• Oversee operations for daily retail lessons, seasonal programs, and specialty offerings.
• Manage resources, labor, and financial performance while aligning with department and business goals.
• Engage directly with guests to resolve concerns, gather feedback, and enhance overall satisfaction.
• Foster a culture of safety, accountability, clear communication, and continuous improvement across the team.
• Other duties as assigned

Benefits

• Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• Employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• $800 stipend and Free Employee Housing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED