Rentals Technician (Winter 26/27)
About The Position
As Vancouver’s premier attraction, we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.
Requirements
- This is an entry level position and training will be provided, however basic knowledge of ski and snowboard equipment is preferred
- Must be able to communicate effectively with guests in English in a respectful and enthusiastic manner by email, over the telephone and in person
- High attention to detail, with a focus on equipment accuracy and safety
- Excellent work ethic and attitude, with the ability to thrive in a high-volume environment
- Previous experience working in a rental shop is preferred
- Must be able to lift 40 lbs
- Experience with Microsoft Office and Sirius are POS system an asset, including cash handling and cash-out procedures
- Must be willing to work a minimum of two days per week, with availability on three different days per week, one of which must be a weekend day with unrestricted availability
- Must be available for a minimum of 7 shifts over the Christmas Break period, including some holidays
- Limited time off is available over holidays and weekends and is only available on a first come-first serve basis
Responsibilities
- Selecting and fitting of ski and snowboard boots, skis, snowboards, snowshoes and any other related equipment for guests in accordance to safety standards
- Explaining to guests how to operate rental equipment, safety practices and guest responsibility for equipment during the rental, including the rental and return options
- Processing sales including data entry and related cash handling
- Receiving returned rentals and inspecting for damage
- Servicing and repair of Rental equipment including but not limited to waxing and sharpening
- Promoting and selling all Rental and Snow School related products
- Proactively and safely working alone as well as in a team environment, rotating through Cashier, Technician, Skate Pond, Slide Zone and Group Pre-set duties
- Maintaining cleanliness of all department areas and ensuring equipment is stored correctly
- Maintaining all documentation according to company policy, including proper delivery of release of liability waiver and rental agreement
- Ensuring equipment is serviced and tested according to industry standards
- Understanding system procedures created for guest set up, group pre-sets and daily traffic, including some data entry
- Engaging with the supervisory and management team, demonstrate pro-active, positive and effective communication to facilitate and support teamwork and cooperation
Benefits
- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties friends and family discounts program including hotels, restaurants and recreation
- Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
- RRSP matching after 6 months of service
- Free access pass for dependants
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
