SKI SECURITY OFFICER
About The Position
Security Personnel help maintain a safe, organized, and welcoming environment for guests and team members at Ski Apache. The role monitors parking areas, assists with traffic flow, enforces safety protocols, and provides a visible security presence across resort grounds. Team members are expected to demonstrate professionalism, situational awareness, and a guest-focused attitude while upholding IMGR&C standards. The role also involves supporting guest arrival and departure, responding to incidents, assisting with lost-and-found and guest inquiries, coordinating during emergencies, checking tickets, shoveling snow, and helping with rentals. Duties may change at management’s discretion and may include other assigned tasks. The position requires working outdoors in winter conditions and variable terrain, with possible weekend and holiday work and extended shifts.
Requirements
- Must be at least 18 years old.
- Strong customer service and communication skills.
- Ability to work well with others and take direction.
- Demonstrate IMGR&C values: Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
- Ability to stand and walk for extended periods.
- Ability to bend frequently, lift and use hands, and lift or move up to 50 lbs.
- Ability to work in cold, windy, and inclement weather conditions.
Nice To Haves
- Prior security or guest services experience preferred.
Responsibilities
- Monitor and patrol parking lots and resort grounds.
- Direct traffic and assist with guest parking.
- Provide a visible security presence and respond to incidents.
- Support guest arrival and departure flow.
- Assist with lost-and-found, guest inquiries, and emergency coordination.
- Follow all IMGR&C policies and procedures.
- Check tickets.
- Shovel snow.
- Assist with rentals.
- Provide guests with directions and venue information, and respond promptly and professionally to comments and complaints.
- Protect and preserve resort property, and report situations where grounds or equipment do not meet IMGR&C standards.
- Report guest complaints and compliments to a supervisor or manager.
- Communicate information needed by other shifts and team members.
- Take ownership of guest problems and work to resolve them.
- Collaborate with team members and other departments to support resort success.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
