Lead: Ski and Ride School Support Staff

Vail Resorts • Truckee, CA

1d • $23 - $54 • Onsite

About The Position

This position provides hands-on leadership to ensure children and families receive safe, organized, efficient, and welcoming support throughout their Ski & Ride School experience. The Lead coordinates operational readiness across children’s facilities, rental areas, lesson meeting locations, and teaching terrain while serving as a key connection between frontline employees and Ski & Ride School leadership.

Requirements

• High school diploma or equivalent.
• At least one year of experience working with children, guests, outdoor recreation programs, rentals, hospitality, or a comparable service operation.
• Strong communication, organization, problem-solving, and guest-service skills.
• Basic proficiency with email, spreadsheets, web-based applications, scheduling tools, and handheld radios.
• Basic understanding of skiing and snowboarding terminology.
• Ability to manage multiple priorities and lead teams in a fast-paced environment.
• Ability to communicate fluently and professionally in spoken and written English.
• Availability to work weekends and all holiday peak days.
• Ability to work outdoors in winter weather and a high-alpine environment.

Nice To Haves

• Previous Ski & Ride School, children’s program, rental, or mountain-operations experience.
• Two or more years of experience working with children.
• Experience supervising multiple operational teams.
• Knowledge of workplace safety, health, and sanitation practices.
• PSIA-AASI certification or children’s specialist training.
• Conversational proficiency in Spanish or another language commonly used by resort guests.

Responsibilities

• Lead daily operations for Teaching Assistants, rental support employees, and setup crew members.
• Conduct morning meetings, communicate operating priorities, assign tasks to staff.
• Provide timely feedback to employees.
• Oversee children’s program support, including check-in, lunch, indoor activities, and parent pickup.
• Ensure children’s facilities, rental areas, meeting locations, and teaching spaces are clean, organized, appropriately stocked, and ready for daily operations.
• Coordinate rental shop functions with qualified rental technicians.
• Lead the setup, inspection, maintenance, and breakdown of signs, fencing, teaching aids, meeting areas, and other program equipment.
• Monitor teaching-area and guest-traffic conditions, correcting concerns within the role’s authorization or escalating them to the appropriate department.
• Promote workplace safety, conduct required safety meetings, and report employee injuries, guest incidents, hazards, and near misses.
• Communicate professionally with fellow employees and guests, resolve routine concerns, and coordinate guest recovery when service does not meet expectations.
• Perform additional duties and support special events as assigned.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED