Winter 26/27: Ski and Ride School Sales Specialist

POWDR•Copper Mountain, CO

12d•Onsite

About The Position

The Ski and Ride School sales specialist is responsible for all aspects of Ski and Ride School and Woodward on snow lesson sales and special programs coordination. Sales include but are not limited to group and private lessons, adult and youth seasonal programs and Woodward Copper programs. The Ski and Ride School sales specialists will work as a team selling and fulfilling online, over the phone and in person sales and reservations. This is an indoor office position. The Ski and Ride School Sales Specialist will ensure accurate customer relationship management in all aspects of Ski and Ride School sales while delivering exceptional customer service. The Specialists are responsible for inbound calls from the call center, or direct line, requesting lessons or special programs and outbound follow up calls to private lesson guests. The Specialist will assist customers with the booking, scheduling, payment, selection of instructor, time, day, location and whatever else the customer may request. The ultimate goal of the Specialist is to provide exceptional customer service and accuracy on behalf of the customer as well as the operations of the Ski and Ride School. Furthermore, the Specialist is responsible for being informed about all aspects of the private lesson and special programs environment, as well as the other Ski and Ride school and Woodward products offered. This position is a seasonal position. Applicants are expected to lead by example, support department service standards, and exhibit appropriate, pro-active, guest-friendly behavior.

Requirements

Must be able to lift and carry items up to 50 lbs.
Must be able to sit for long periods of time.
Must be able to read and speak the English Language fluently and clearly.
A criminal background check will be conducted after position is accepted.
Must be at least 18 years old.
Open-minded and ready to learn new skills.
Ability to attend applicable training classes.
Familiarity with Microsoft Office products, resort specific software, and the internet.
Ability to multi-task, independently problem solve using good judgment, and assess situations.
Excellent communication and leadership skills.

Nice To Haves

2 to 3 years’ of experience in the ski industry preferred.
Working knowledge of ski and ride school operations.
Previous customer service and sales experience is highly desirable.
College Degree and previous sales experience is preferred.

Responsibilities

Manage guest databases and relationships to drive sales using resort specific software (RTP) to sell & fulfill all Private Lesson, Adult and Youth Programs and other Ski and Ride School and Woodward products.
Maintain membership data or entrant data.
Coordinate and schedule Volunteers and Employees for all Ski and Ride School and Woodward lessons and programs.
Provide support and communicate with SRS operations Supervisors on a daily basis.
Work with operations Supervisors to facilitate on-snow program coordination.
Work together with SRS employees and volunteers when necessary to ensure smooth on-snow operations.
Perform daily opening & closing tasks including: Consolidate daily station reports, complete location reports, and be accountable for discrepancies in reported monies and back-up at the end of the day.
Offer guidance in the selection of products appropriate to the needs of the guests.
Handle all inquiries and complaints, either over the phone or in person, in a professional and competent manner.
Offer private lesson components to every calling guest and explain the importance and benefits to buying a private lesson.
Functions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with our guests and employees.
Upholds the most professional image.
Continually strives to exceed our guest’s expectations and create memories for our guests and staff.