Ski School Operations Supervisor - Snowmass Winter 26-27

Aspen Skiing Company•Snowmass Village, CO

5d•Onsite

About The Position

The Treehouse Operations Supervisor oversees the daily operations of the children’s center, ensuring a safe, efficient, and engaging environment for both guests and staff. This role is responsible for upholding operational excellence, driving a culture of hospitality, and fostering memorable guest experiences. Serving as a hands-on leader, the supervisor provides guidance, support, and accountability to staff while collaborating across departments to achieve organizational goals. This position reports to the Director of Children’s Programs.

Requirements

Must be 21 years or older
High School Diploma or equivalent required
Minimum of 3 full seasons of experience in the winter sports industry required, with an understanding of ski school, ski rental or resort operations
Minimum of 1 year of supervisory experience preferred
Proficiency in computer systems including point-of-sale (POS), scheduling software, and Microsoft Office Suite
Knowledge of ski and snowboard equipment fitting, rental processes, and ski tech procedures
Familiarity with ski & snowboard school (S3) operations, including scheduling, lesson coordination, and guest experience management
Knowledge of safety regulations, risk management, and emergency response protocols, including Tramway Safety Board and OSHA compliance
Skill in managing rental/retail inventory, product ordering, and inter-store coordination
Strong leadership skills with the ability to hire, train, schedule, and evaluate staff performance
Ability to foster a safe, positive, and engaging work environment for employees and guests
Ability to maintain facility operations, ensuring cleanliness, stocking, and coordination with maintenance and property services
Ability to collaborate effectively with S3 instructors and cross-departmental partners to deliver seamless guest experiences
Excellent guest service skills, with the ability to address inquiries, resolve complaints, and enhance overall satisfaction
Ability to anticipate operational needs, adapt to challenges, and implement solutions that support efficiency and guest safety

Nice To Haves

college degree in recreation, hospitality, or related field preferred

Responsibilities

Oversee daily Rental Operations, ensuring all equipment is properly maintained, sized, and available to deliver a seamless guest experience
Manage rental and retail product inventory, including re-orders, inter-store transfers, substitutions, and support for annual ski buy planning
Ensure rental and lesson guests are properly outfitted, partnering with Ski & Snowboard School staff to create a safe and positive first impression
Maintain expert proficiency with rental systems and ski tech procedures to support accurate equipment fitting and efficient guest flow
Uphold the highest safety standards by accurately processing liability documentation, completing equipment testing, and coordinating with the legal department as needed
Oversee daily setup, operation, and teardown of the S3 6 & under Magic Carpet in collaboration with S3 staff, ensuring a safe and welcoming learning environment
Ensure compliance with Tramway Safety Board and OSHA regulations, including signage, licensing, operating procedures, and evacuation protocols
Monitor and maintain the overall appearance and functionality of the Treehouse facility, including cleanliness, stocking, and snow removal, to ensure a guest-ready environment
Coordinate with property services and maintenance teams to resolve facility issues quickly and efficiently
Lead and develop Treehouse staff through hiring, scheduling, assigning duties, coaching, and performance evaluation, fostering a culture of excellence and hospitality
Identify and implement improvements to enhance operational efficiency and overall guest satisfaction within areas of oversight
Other duties as assigned