SIU Social Media Analyst (Remote)

Selective Insurance Company of America•UNAVAILABLE, UNAVAILABLE

6h•Remote

About The Position

Provides internet-based investigative and OSINT support to the SIU and Claims organization through social media analysis, public records research, background investigations, and intelligence gathering. Assists with identifying suspicious activity, organized fraud trends, and investigative leads to support SIU investigations and litigation strategy. Serves as a liaison between SIU, Claims, Underwriting, and external investigative vendors. All job duties and responsibilities must be performed in compliance with applicable legal, regulatory, privacy, and company guidelines.

Requirements

Familiarity with Windows OS, proficiency in Microsoft Word, Excel, PowerPoint, and other software applications.
Candidate should have basic knowledge of claims handling and the investigative process.
Proficiency with social media and internet research is preferred.
Prior claim handling or SIU experience preferred.
College degree preferred.
Proficient with technology, internet-based search engines and social media.

Responsibilities

Conducts in-depth internet searches, review and analyze of incoming referral information and coordinate requests from the field. Must keep current with popular and emerging internet/social media sites. The Analyst will be asked to summarize the results/findings from the referral and provide written feedback.
Conduct cyber research including social medial profiles, blogs, and posts. Conduct searches in ISO, Decision Net, Class and Select plus, to add valuable background and investigative information to the referral.
To identify, investigate and secure all the information developed is accurate and secured within Selective social media guidelines and in compliance with the host site’s guidelines and prevailing law.
Capture the secure data/information that will assist investigations.
Conduct all state and country database checks and be able to work with all state fraud reporting agencies.
Assess and assist in coordinating additional investigation, including SIU referral, surveillance, etc.
Assist in developing, changing, and maintaining databases.
Stays abreast of popular and emerging internet/social media sites.
Secures all the information according to Selective’s social media guidelines and in compliance with the host site’s guidelines and prevailing laws.