CA-Remote Site Support Technician

Sunayu•Monteray, CA

2d•Remote

About The Position

Sunayu, LLC has an exciting new opportunity to support the Defense Language Institute Foreign Language Center (DLIFLC). We are looking for professionals to help us manage and modernize the IT infrastructure that drives world-class language instruction for the DLIFLC’s diverse academic community.

Requirements

BA/BS from an accredited college or university with a minimum of 5+ years experience or substitute with AA/AS with 7+ years experience.
Requires anyone of the following IAT Level II (CySA+, Security+, CND, or SSCP) Certification and CE/OS Certification.

Responsibilities

Provides on-site and traveling IT support at Remote Site Support (RSS) and Learning Training Detachment (LTD) locations across CONUS and occasional OCONUS (e.g., Germany).
Ensures classrooms, end-user devices, and local network connectivity remain fully operational, coordinating with the central POM/OMC IT Service Management team.
Provide Tier 2 desktop and classroom support at LTD and RSS locations.
Troubleshoot hardware/software, image/reimage laptops, and support classroom AV equipment.
Coordinate with POM ITS Service Desk for ticket logging, escalation, and closure in Ivanti.
Perform asset management functions: inventory IT equipment, coordinate shipping/receiving, and process RMAs for RSS/LTD locations.
Support limited TDY missions to OCONUS sites (Germany) for exercises or classroom setup.
Serve as the on-site technical liaison to the central DLIFLC IT management team, escalating unresolved issues to CIN, Cyber, or DCO staff as required.