Site Support Specialist

CODA INC•Tigard, OR

2d•$54,000 - $55,000•Onsite

About The Position

Join Our Team as a Site Support Specialist at the Tigard Outpatient Recovery! Do you thrive in an environment where every detail matters? Are you passionate about making a positive first impression and providing seamless support for individuals seeking recovery? If so, CODA invites you to join our compassionate and collaborative team as a Site Support Specialist at the Tigard Recovery Center. The Site Support Specialist plays a critical front-line role in welcoming patients, ensuring smooth administrative processes, and supporting overall clinic operations. From admitting new patients to verifying insurance and maintaining records, you will help create a therapeutic, efficient, and patient-centered environment. If you're detail-oriented, compassionate, and great at juggling tasks, this role is for you.

Requirements

Exceptional attention to detail, organizational skills, and ability to work independently
Compassionate communication and de-escalation skills, especially with individuals navigating trauma or recovery
Ability to maintain strict professional boundaries and confidentiality
Proficiency in Microsoft Office and electronic health records
Awareness of clinical environments and ability to recognize and respond to situations that could pose safety or ethical concerns

Nice To Haves

High school diploma or GED
Training or experience in administrative support, medical office operations, or practice management
2 years of relevant customer service experience in a nonprofit, medical, or recovery-based setting

Responsibilities

Admit new patients into Residential Programs, guide them through intake paperwork, process releases of information, search belongings, verify insurance, and provide warm hand-offs to clinical staff
Coordinate patient intake scheduling with the admissions team and assist patients with Oregon Health Plan reactivation
Verify insurance coverage, obtain authorizations, and confirm benefit eligibility
Support patient needs by managing and distributing Food Stamp cards in collaboration with OHA DHS Self Sufficiency representatives
Maintain accurate and timely patient files, prepare closed charts for records, and ensure HIPAA compliance
Greet and assist patients, guests, and callers with professionalism and empathy
Open and close the admit building, maintain a clean, organized, and welcoming environment
Participate in team meetings and ongoing trainings
Use CODA’s electronic health record (EHR) system to input and manage patient data
Provide short-term coverage for other support roles as needed