Site Support Help Desk

SAIC • Little Rock, AR

10d • Onsite

About The Position

SAIC is seeking a Site Support II to support cyber operations courses at Little Rock Air Force Base in Little Rock, Arkansas. The role supports infrastructure for defensive cyber operations courses and helps ensure reliable IT operations at the schoolhouse. The Site Support II provides user and Tier 2 technical support, maintains and integrates hardware, software, and network configurations, and helps implement system initiatives and upgrades across assigned sites.

The position includes physical setup and teardown of classroom IT equipment and hands-on work with computers and part-task trainers. It requires lifting and moving equipment and working in a mix of seated and standing positions, including bending, stooping, crouching, kneeling, and crawling. The role is generally performed under general supervision, with detailed instructions provided for new activities or special assignments.

Requirements

• Associate degree in a related discipline and one year of related experience, or high school education and two years of related experience with a relevant certification.
• Ability to configure laptops and workstations.
• Ability to work independently and coordinate changes in production and test environments.
• Basic understanding of TCP/IP, routers, switches, and virtual private networks (VPNs).
• Experience with Windows and Linux operating systems.
• Active Secret security clearance and ability to obtain a TS/SCI clearance.
• Able to lift a minimum of 50 pounds and physically maneuver under and around desks.

Nice To Haves

• Experience with Google Cloud Platform (GCP) is desired but not required.

Responsibilities

• Ensure smooth IT operations at the schoolhouse, including classroom IT hardware setup and teardown.
• Serve as a key user-support contact for new accounts, desktop and laptop issuance, and software needs.
• Provide Tier 2 support, handle tickets, and support change management.
• Diagnose, troubleshoot, repair, and debug laptops, desktops, servers, networks, printers, and software systems; perform root-cause analysis and independent troubleshooting.
• Oversee and integrate existing hardware, software, and network configurations, as well as new system initiatives, for sites within the area of responsibility.
• Install software maintenance releases and hardware upgrades, oversee installation processes, and conduct test procedures to diagnose and resolve product performance problems during installation.
• Identify areas requiring product improvement and implement hardware and software upgrades.
• Provide feedback and customer support regarding product performance problems and suggested solutions, including product exchanges or more complex problem solving.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree