Site Support Help Desk

SAIC • Little Rock, AR

9d • Onsite

About The Position

SAIC is seeking a Site Support II to support Cyber Operations Courses at Little Rock Air Force Base in Little Rock, Arkansas. The role supports infrastructure for defensive cyber operations courses and helps ensure reliable IT operations at the schoolhouse. It includes classroom equipment setup and teardown, user support, Tier 2 support and ticket handling, troubleshooting, and oversight and integration of IT hardware, software, and network configurations across the assigned area. The position receives general supervision and instructions for routine work, with detailed instructions for new activities or special assignments.

The work involves configuring, installing, maintaining, and upgrading computers and other systems, as well as diagnosing and resolving performance problems. It requires regular computer work and physical activity to set up equipment, including lifting and maneuvering under and around desks. The position is based at Little Rock Air Force Base.

Requirements

• Associate degree in a related discipline and one year of related experience, or a high school diploma and two years of related experience with a relevant certification.
• Ability to configure laptops and workstations.
• Ability to work independently and coordinate changes in production and test environments.
• Basic understanding of TCP/IP, routers, switches, and virtual private networks (VPNs).
• Experience with Windows and Linux operating systems.
• Active Secret security clearance and ability to obtain a TS/SCI clearance.
• Ability to lift up to 50 pounds and maneuver under and around desks.
• Ability to perform the physical activities described, including standing, sitting, bending, stooping, crouching, kneeling, crawling, and fine manipulation.

Nice To Haves

• Experience with Google Cloud Platform (GCP).

Responsibilities

• Ensure smooth IT operations at the schoolhouse, including classroom IT hardware setup and teardown.
• Serve as a key user-support interface for new accounts, desktop and laptop issuance, and software needs.
• Provide Tier 2 support, handle tickets, and support change management.
• Diagnose, troubleshoot, repair, and debug laptops, desktops, servers, networks, printers, and software systems.
• Perform root-cause analysis and independent troubleshooting.
• Oversee and provide integration support for existing hardware, software, network configurations, and new system initiatives across the assigned area.
• Install software maintenance releases and hardware upgrades, oversee installation processes, and use test procedures to diagnose and resolve product performance problems.
• Identify areas requiring product improvement and implement hardware and software upgrades.
• Provide feedback and customer support regarding product performance problems and suggested solutions, including product exchanges or more complex problem solving.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree