Site Supervisor, Newborn Hearing Screen

Pediatrix • Nashville, TN

6d • Onsite

About The Position

The Site Supervisor oversees the Newborn Hearing Screen program at multiple sites within a region. The role focuses primarily on directly delivering and documenting newborn hearing screenings while serving as the on-site technical lead to maintain high-quality screening practices and support real-time workflows. Administrative duties are limited to immediate, site-level operational support.

The supervisor ensures eligible babies are screened, helps arrange outpatient follow-up appointments, and communicates hospital issues or missed screenings to the Hearing Screen Manager. The role also supports staffing, technician supervision and training, hospital and employee relations, reporting and data management, and equipment and supply monitoring. The supervisor must meet company and facility policies, including credentialing, safety, and compliance requirements.

Pediatrix Medical Group describes itself as a provider of specialized healthcare for women, babies, and children, with coordinated, compassionate, evidence-based care across hospital and office-based settings.

Requirements

• High school diploma or GED.
• Current CPR certification, or obtain certification upon offer.
• At least two years of experience as a manager or an equivalent combination of training and experience.
• Prior experience with newborns and/or in a healthcare setting.
• Excellent written and oral communication skills.
• Excellent customer service skills.
• Ability to manage high stress in a fast-paced environment.
• Computer proficiency and ability to perform accurate data entry.
• Flexibility to work weekends and national holidays.
• Ability to lift, carry, push, or pull up to 50 pounds.

Nice To Haves

• One to two years of experience managing multiple sites.

Responsibilities

• Perform and document newborn hearing screenings in accordance with clinical protocols and hospital requirements, ensuring all eligible babies are screened.
• Meet screening expectations set by the Hearing Screen Manager and promptly report hospital issues or missed babies.
• Serve as the primary point of contact with parents when appropriate and ensure follow-up outpatient appointments are scheduled.
• Create schedules to provide adequate coverage and escalate staffing gaps or concerns to the Hearing Screen Manager.
• Review timecards and approve time-off requests.
• Participate in Hearing Screen Technician interviews and hiring as directed by the Hearing Screen Manager.
• Supervise Hearing Screen Technicians and conduct annual performance evaluations.
• Train new hires, provide ongoing training for current team members, monitor KPIs, and review them during monthly staff meetings.
• Complete company and hospital orientation and compliance requirements.
• Provide real-time technical guidance to screening staff and identify and escalate concerns or deviations from protocol.
• Conduct regular onsite visits and meet with hospital leadership, including presenting reports.
• Address team member and hospital concerns and ensure team members meet performance expectations.
• Maintain screener TB, CPR, and training requirements and be credentialed at a minimum of all supervised locations.
• Comply with company and facility policies and procedures, including PPE, vaccination, safety, security, orientation, and annual compliance requirements.
• Supervise daily state reporting for team members and, where designated, complete and present state and hospital reports according to state guidelines.
• Monitor Medical Sponsor reports and timely submission by the physician sponsor to ensure adherence to Medical Sponsor Policy.
• Review and reconcile monthly birth statistics, resolving questions or concerns before deadlines.
• Monitor Power BI reports for site and technician efficiencies and address issues as needed.
• Check equipment weekly and ensure parts are not swapped without contacting NATUS.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Healthcare flexible spending account (FSA)
• Dependent care FSA
• Health savings accounts (HSAs)
• 401(k) plan
• Employee Stock Purchase Program
• Some benefits are provided at no cost; others involve employee cost sharing. Voluntary plans are also available through payroll deductions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED