Newborn Hearing Screen Site Supervisor

Pediatrix•,

10d

About The Position

The Newborn Hearing Screen Site Supervisor oversees the Newborn Hearing Screen program at multiple sites within a region. The role is primarily focused on the direct delivery and documentation of newborn hearing screening services, serving as the on-site technical lead and supporting high-quality screening practices and real-time workflows. Administrative duties are limited to immediate, site-level operational support. The supervisor oversees staffing, scheduling, training, and performance of Hearing Screen Technicians; supports hospital relationships and reporting; and monitors equipment and supplies. The position requires travel up to 75% and may require work on weekends and holidays.

Requirements

High school diploma or GED.
Current CPR certification, or ability to obtain it upon offer.
At least two years of experience as a manager or an equivalent combination of training and experience.
Prior experience with newborns and/or in a healthcare setting.
Excellent written and oral communication skills.
Excellent customer service skills.
Ability to manage high stress in a fast-paced environment.
Computer proficiency and ability to perform accurate data entry.
Flexibility to work weekends and national holidays.
Ability to lift, carry, and push or pull up to 50 pounds.

Nice To Haves

One to two years of experience managing multiple sites.

Responsibilities

Ensure all eligible babies receive newborn hearing screenings, and personally perform and document screenings according to clinical protocols and hospital requirements.
Meet screening expectations set by the Hearing Screen Manager and promptly report hospital issues or missed babies.
When appropriate, serve as the primary parent contact and ensure follow-up outpatient appointments are scheduled.
Create schedules that provide adequate coverage, escalate staffing gaps or concerns, review timecards, and approve time-off requests.
Participate in Hearing Screen Technician interviews and hiring as directed by the Hearing Screen Manager.
Supervise Hearing Screen Technicians and conduct annual performance evaluations.
Train new hires, support continued training for current team members, monitor KPIs, and review them at monthly staff meetings.
Complete company and hospital orientation and compliance requirements.
Provide real-time technical guidance to screening staff and identify and escalate concerns or deviations from protocol.
Conduct regular onsite visits, meet with hospital leadership, and present reports.
Address team-member and hospital concerns and ensure team members meet performance expectations.
Maintain required screener TB, CPR, and training credentials while credentialed at a minimum of all supervised locations.
Follow company and facility policies, including PPE, vaccination, safety, security, orientation, and compliance requirements.
Supervise daily state reporting for team members and, where designated, complete and present state and hospital reports in accordance with state guidelines.
Monitor Medical Sponsor reports and timely physician-sponsor submissions for compliance with Medical Sponsor Policy.
Review and reconcile monthly birth statistics, resolving questions or concerns before deadlines.
Monitor Power BI reports on site and technician efficiencies and address issues as needed.
Check equipment weekly and ensure parts are not swapped without contacting NATUS.
Perform other duties as assigned.