Site Supervisor, Newborn Hearing Screen

Pediatrix•Nashville, TN

11d•Onsite

About The Position

The Newborn Hearing Screen Site Supervisor oversees the Newborn Hearing Screen program at multiple sites within a region. The role is primarily responsible for directly delivering newborn hearing screening services, actively performing and documenting screenings, and serving as the on-site technical lead to maintain high-quality practices and support real-time workflows. Administrative work is limited to immediate, site-level operational support. The supervisor ensures eligible babies are screened, coordinates follow-up appointments where appropriate, and supports staffing, scheduling, training, and performance management for Hearing Screen Technicians. The role also includes regular onsite visits and engagement with hospital leadership, state and hospital reporting, data review, supply and equipment monitoring, and compliance with company and facility policies. Other duties may be assigned.

Requirements

High school diploma or GED.
Current CPR certification, or the ability to obtain it upon offer.
At least two years of experience as a manager or an equivalent combination of training and experience.
Prior experience with newborns and/or in a healthcare setting.
Excellent written and oral communication skills.
Excellent customer service skills.
Ability to manage high stress in a fast-paced environment.
Computer proficiency and ability to perform accurate data entry.
Flexibility to work weekends and national holidays as required.
Ability to lift, carry, and push or pull up to 50 pounds.

Nice To Haves

One to two years of experience managing multiple sites.

Responsibilities

Ensure all eligible babies receive newborn hearing screenings and personally perform and document screenings in accordance with clinical protocols and hospital requirements.
Meet screening expectations established by the Hearing Screen Manager and immediately report hospital issues or missed babies.
Serve as the primary point of contact with parents when appropriate and ensure follow-up outpatient appointments are scheduled.
Create staff schedules to provide adequate coverage; escalate staffing gaps or concerns to the Hearing Screen Manager.
Review timecards and approve time-off requests.
Participate in Hearing Screen Technician interviews and hiring as directed by the Hearing Screen Manager.
Supervise Hearing Screen Technicians and conduct annual performance evaluations.
Train new hires, provide ongoing training to current team members, and review key performance indicators with the team during monthly staff meetings.
Complete required company and hospital orientations and compliance modules.
Provide real-time technical guidance to screening staff and identify and escalate concerns or protocol deviations.
Conduct regular onsite visits and meet with hospital leadership, including presenting reports.
Address team member and hospital concerns and help ensure team members meet performance expectations.
Maintain required TB, CPR, and training credentials and be credentialed at a minimum of all supervised locations.
Comply with company and facility policies and procedures, including PPE, vaccination, safety, security, orientation, and compliance requirements.
Supervise daily state reporting for team members and, where designated, complete and present state and hospital reports according to state guidelines.
Monitor Medical Sponsor reports and their timely submission by the physician sponsor to ensure compliance with Medical Sponsor Policy.
Review and reconcile monthly birth statistics and resolve questions or concerns before deadlines.
Monitor Power BI reports for site and Hearing Screen Technician efficiencies and address issues as needed.
Monitor the equipment checklist weekly and ensure equipment parts are not swapped without contacting NATUS.
Perform other duties as assigned.