Site Supervisor

City of Collinsville•Collinsville, IL

5d•Onsite

About The Position

The Site Supervisor is responsible for overseeing facility rentals and ensuring the successful operation of events held at the Activity Center. This part time position serves as the primary on-site representative during rentals, providing customer service, enforcing facility policies, coordinating event logistics, monitoring facility use, and ensuring the safety and security of guests and City property. Working hours will include weeknights and weekends. Hours will vary based on consistency of activity center rentals.

Requirements

High school diploma or equivalent required.
Must be at least 18 years of age

Nice To Haves

Previous experience in recreation, event coordination, facility management, hospitality, customer service, or a related field preferred.
Valid driver's license preferred.

Responsibilities

Serve as the on-site supervisor for facility rentals, special events, meetings, receptions, and community functions.
Open and close the facility in accordance with established procedures.
Conduct pre-event and post-event inspections to ensure facility readiness and document any damage or maintenance concerns.
Monitor activities to ensure compliance with facility rules, regulations, and rental agreements.
Verify rental agreements, room setups, and event requirements are properly executed.
Provide exceptional customer service to renters, guests, vendors, and the public.
Address and resolve customer concerns, complaints, and operational issues in a professional manner.
Coordinate with Parks and Recreation staff, custodial personnel, maintenance crews, and outside vendors as necessary.
Ensure facility safety by enforcing occupancy limits, emergency procedures, and applicable City policies.
Complete incident reports and notify appropriate staff of emergencies, accidents, damages, or policy violations.
Monitor facility cleanliness throughout events and ensure spaces are left in acceptable condition.
Assist with setup and teardown activities including tables, chairs, and other event-related needs.
Perform other duties as assigned.