Site Supervisor

MVM, Inc.•Phoenix, AZ

4d•Onsite

About The Position

The Site Supervisor oversees employees at a contract-assigned field office and supports administrative, technical, operational, contractual, and financial aspects of the program. The role ensures established workflows, policies, procedures, protocols, and fiscal accountability are followed. It also promotes compliance with contract and company requirements, applicable laws and regulations, quality-control standards, and training requirements. The position manages on-site administrative, logistics, and transportation teams; supports staffing and training; oversees vehicle dispatch and maintenance; conducts operational checks and transportation audits; and monitors program data, surveillance, and IT systems. The role requires a flexible schedule supporting 24/7/365 operations, frequent travel within the service area and United States, and availability by mobile phone at all times. Applicants must be U.S. citizens, provide proof of a U.S. passport or be obtaining one, and be able to obtain and maintain a security clearance. Selected applicants are subject to a government background investigation, drug screen, and potentially other program-specific requirements.

Requirements

Bachelor’s degree from an accredited university; an associate degree plus at least two additional years of relevant experience may substitute, or more than four years of related experience may substitute for a degree.
At least two years of documented experience in a field related to law, social work, detention, corrections, or a similar occupational area. The posting requires four years when an associate degree and additional relevant experience are used as the degree substitute, or six years when four years of experience are used as the degree substitute.
Experience applicable to the goals and objectives of the requirement and appropriate for a similar program environment.
Must be accessible by mobile phone 24/7/365.
One year of experience supervising employees in a similar program environment, or completion of the MVM Site Temp Lead Program.
Valid driver’s license and clean driving record.
Ability to work a flexible schedule, including nights and weekends; work hours may include evenings and periodic long or irregular hours.
Ability to travel frequently between offices and within the service area to audit trips and attend meetings and conferences, and to travel regularly within the United States.
Investigative and report-writing experience.
Proof of a U.S. passport or evidence of being in the process of obtaining one.
Ability to obtain and maintain a security clearance.
Favorable credit check for cleared positions; successful completion of a background investigation and drug screen.
U.S. citizenship.
May be required to meet program-specific requirements such as a DOT exam, vaccinations, CPR, or flu shot.
Ability to meet the physical requirements: mobility to attend meetings; climbing, stooping, or kneeling 0–10% of the time; lifting, pulling, or pushing up to 40 pounds 0–10% of the time; writing, typing, and using a telephone system 100% of the time; and sitting for prolonged periods.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Enforce program changes communicated by the Field Operations Manager or Program Manager and disseminate guidance to personnel.
Ensure ongoing program-wide compliance with contract and company policies, procedures, guidance, applicable laws, and regulations.
Implement and monitor the effectiveness of the quality-control plan and training programs; escalate concerns and recommend improvements to the Site Manager.
Conduct random in-person spot checks during transportation events to verify contract compliance.
Inspect program activities, offices, vehicles, and equipment.
Monitor camera surveillance for site offices and vans to ensure contract compliance.
Coach and mentor employees, take corrective action, and escalate issues when needed.
Provide input on future staffing needs in collaboration with the Site Manager and Field Operations Manager or Program Manager.
Address inappropriate employee behavior and performance issues with Site Managers, including corrective or disciplinary action.
Manage and communicate with on-site Office Administrators, Logistics Specialists, and Transportation Specialists.
Manage multiple projects, provide timely reports to Executive Management, and manage, verify, and update information in the company database system.
Ensure compliance with quality-control standards, training and contractual requirements, and other applicable standards.
Communicate changes to company policies and procedures to the team.
Oversee logistics staff schedules and vehicle and driver dispatch; monitor speeding levels and provide appropriate support.
Oversee corporate vehicle maintenance and ensure vehicles are cleaned, fueled, and ready for trips.
Review employee training status and certifications monthly or as needed to ensure they remain current and meet contractual requirements.
Assist the Site Manager with orientation and on-the-job training for Office Administrators and Logistics Specialists, including regular onboarding check-ins.
Help ensure appropriate staff utilization, including limiting overtime hours.
Monitor Power BI reports and IT system effectiveness, and bring proposed changes and improvements to the IT Steering Committee.