Site Supervisor

Interfaith Community Services INC•Escondido, CA

9d•$70,304 - $75,423•Onsite

About The Position

Interfaith Community Services is North County's largest social services agency, dedicated to helping people help themselves since 1979. The organization offers a wide range of programs to empower hungry, homeless, and low-income community members towards self-sufficiency. Each year, Interfaith Community Services impacts over 20,000 community members through basic needs and nutrition support, social services, shelters and housing, employment development, senior services, veterans programs, and addiction recovery support. In partnership with over 250 faith communities and more than 1,700 volunteers, and a staff of over 275, Interfaith provides a safe haven and pathway to self-sufficiency. In the Site Supervisor/Recovery & Wellness role, you will provide direct support to the assigned program. This position offers direct oversight and support to program staff, ensuring consistent, high-quality service delivery aligned with trauma-informed and harm-reduction principles. Working closely with the Program Manager, the Site Supervisor ensures safe facility operations, provides on-call assistance as needed, supports interdisciplinary coordination, and maintains a professional, client-centered environment to achieve program goals and objectives, contributing to program development and enhancement that aligns with the mission and values of Interfaith Community Services.

Requirements

Bachelor’s degree in social work or related field, required
Two (2) or more years of experience working in a Social Services or nonprofit setting, required
Equivalent combination of work experience and education may be considered in lieu of specified education requirement
Ability to manage high-acuity cases and respond calmly and professionally to crisis or emergency situations
Ability to prioritize, multitask, and meet multiple deadlines in fast-paced, high-pressure environments
Strong organizational skills with excellent attention to detail and accuracy
Ability to work independently while exercising sound judgment
Working knowledge of mental health, co-occurring disorders, substance use treatment models, and crisis intervention
Knowledge of adult development and community and social service resources
Excellent written and verbal communication skills
Ability to work effectively within multidisciplinary and collaborative teams
Ability to communicate professionally with a diverse workforce and maintain positive working relationships across all organizational levels
Demonstrates teamwork, cooperation, and a strong sense of urgency
Ability to establish and maintain appropriate professional boundaries with clients
Commitment to maintaining confidentiality of client and employee information
Proficiency in Microsoft Office (Word, Excel, Outlook)
Demonstrated ability to lead, supervise, and support staff, including scheduling, performance management, and coaching
Strong organizational, communication, and problem-solving skills with the ability to prioritize workloads and ensure program and operational goals are met

Nice To Haves

Two (2) or more years’ experience in a supervisory role or a role with increasing responsibility in behavioral health, or social services, preferred
Bilingual (Spanish/English), preferred

Responsibilities

Support the assigned Program Manager in overseeing the day-to-day operations of one or more assigned programs
Monitor and coordinate program activities, client services, and facility functions to ensure smooth and efficient operations
Ensure service delivery is in alignment with program goals and in compliance with grant and contract requirements
Provide daily supervision, direction, and support to site staff, interns, and volunteers
Provide ongoing coaching, guidance, and professional development opportunities for team members
Support staff in addressing client needs, including referrals, crisis management, case consultation and resource coordination
Maintain a safe, supportive environment by modeling program protocols and ensuring staff adhere to policies
Respond to client incidents and emergencies, including de-escalation and coordination with law enforcement or medical personnel when necessary
Support in facilitating regular staff meetings to promote communication and problem-solving
Ensure site compliance with safety regulations, contractual obligations, and applicable laws, including federal, state, and local requirements
Conduct routine inspections of the facility to meet regulatory standards
Oversee documentation, including incident reports, shift logs, and service delivery records
Provide operational data, reports, and updates to the Program Manager and/or Director as requested
Maintain effective working relationships with community partners, service providers, law enforcement, and other stakeholders
Participate in community meetings, trainings, and collaborative initiatives related to the program’s mission
Work with volunteer coordinators to integrate volunteers effectively into site operations
Participate in staff hiring, training, corrective action and performance evaluation processes
Support the assigned Program Manager and/or Director in evaluating program efficiency and effectiveness, workload distribution, and staff assignments
Assist the assigned Program Manager with administrative tasks, data management, and preparation of program reports as needed
Oversee daily facility inspections, safety checks, fire drills, and utility monitoring to meet program, federal, state, and local compliance requirements.
Perform additional duties as assigned by leadership
Provide daily supervision of tasks as well as direction and leadership to team members.
Support the Program Manager in recommending hiring and firing decisions, conducting corrective action as needed, conducting performance evaluations, and identifying and promoting professional development opportunities.
Identifies areas where volunteers are needed and works with the assigned Program Manager and Lead Volunteer Coordinator in recruiting new volunteers to help further its capacity to serve clients.