Site Supervisor (Customer Service)

August Roofing and Solar • Oxnard, CA

2d • Onsite

About The Position

August Roofing & Solar is hiring a Site Supervisor focused on customer service in Simi Valley, CA. This full-time role combines customer service and construction site supervision. You will be the on-site point of contact for homeowners, HOAs, and property managers, ensuring projects run smoothly, safely, and on schedule. August Roofing & Solar is a leading Southern California contractor specializing in roofing, solar, and maintenance services for homeowners, HOAs, and property managers. The team is expanding and looking for a Site Supervisor who can combine field oversight with excellent customer service. The ideal candidate takes pride in doing things the right way, values quality craftsmanship, clear communication, and follow-through. They should be comfortable speaking with homeowners, property managers, and builders, setting expectations, and earning trust while also leading crews in the field and keeping projects on track. The role involves being hands-on, solving problems in real time, and bringing order to busy job sites.

Requirements

• Strong customer service skills professional, clear, and respectful communication.
• Ability to read project plans and enforce safety/OSHA standards.
• Tech-friendly: CRM systems, photo documentation apps, Microsoft Office/Teams.
• Highly organized, dependable, and able to manage multiple priorities.
• Valid driver's license with a clean record.
• No DUI within the last 5 years.
• Able to lift up to 80lbs in support of delivering job materials to projects sites.

Nice To Haves

• Background in construction, roofing, project management or site supervision.

Responsibilities

• Serve as the primary customer contact, welcoming homeowners and providing clear, daily updates on progress and next steps.
• Maintain a safe, clean, and respectful jobsite, stepping in as needed for basic clean-up and hands-on support.
• Lead and oversee crews, managing workflow and keeping projects on schedule.
• Ensure top-quality workmanship, proactively identifying and resolving issues before they impact the customer.
• Coordinate logistics, including scheduling deliveries, managing equipment, and occasionally picking up and transporting materials from our yard or local suppliers.
• Document project milestones with photos and notes, and guide customers through the final walkthrough and completion.
• Support business growth, canvassing nearby homes to notify neighbors of upcoming work, provide company information, and generate new appointment opportunities (with incentive-based rewards).

Benefits

• Competitive Pay: $24-$28/hour (depending on experience) + Incentives for 5-star reviews and setting new appointments
• Full Benefits: Medical, dental, vision, PTO, and paid holidays
• Company Vehicle + Fuel Card, Phone, and Uniform provided
• Supportive team culture built on professionalism, craftsmanship, and growth
• Career development opportunities in a growing company that promotes from within

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees