Remote Site Service Supervisor

Toromont Cat

1d • Remote

About The Position

Toromont Cat is looking for a Remote Site Service Supervisor to join the team! The Remote Site Service Supervisor is a key customer contact providing efficient, knowledgeable and professional customer service both personally and through strong team leadership. This leader is responsible for providing direction to the Remote and Resident Field Service Technicians ensuring consistent implementation of policies and procedures in conjunction with corporate directives, increased market share and driving customer satisfaction.

Requirements

• Post-secondary education or demonstrated Caterpillar parts and service experience
• Highly safety conscious with a solid technical aptitude for heavy equipment, Caterpillar, competitive product lines and current marketplace industry knowledge

Nice To Haves

• Knowledge of CAT Corporate Web Navigation, DBS, SIS or experience with Toromont operations would be an asset
• Valid Driver's License

Responsibilities

• Model the way for safe, environmentally sound and healthy work behaviors in support of Toromont’s Health and Safety Policies, Programs and initiatives
• Ensure all employees comply with established customer safety rules
• Provide excellent customer service as key contact for remote and field service requirements and work orders to maximize productivity of remote field service operations
• Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
• Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
• Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redo’s
• Create quotes and review and prepare invoices for internal and external customers
• Manage work-in-progress (WIP) and contamination control
• Investigate and report accidents or near misses
• Identify and resolve issues by initiating corrective actions
• Encourage continuous improvement for remote field operations through regularly scheduled meetings and associated training
• Assist the PSM with the management of fixed assets and preparation for capital expenditures
• Maintain maintenance on the fleet of field service trucks
• Manage employees at the remote site location
• Work with a sense of urgency and foster team efforts to encourage growth

Benefits

• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees