Site Supervisor - Urgent Care - Staples Mill

Bon Secours Mercy Health • Richmond, VA

21h • Onsite

About The Position

The Site Supervisor will assist in managing operations for an urgent care clinic by managing staffing, training, supplies, workflow, billing processes and customer service as well as maintaining a safe, positive work environment. This role monitors clinic activity and patient flow to ensure efficient and effective patient care, participates in the promotion of a positive culture and teamwork, and demonstrates excellence in care in all interactions. The Site Supervisor identifies opportunities for improvement, troubleshoots issues, and escalates them timely. They maintain a safe and supportive environment by keeping the work area, exam rooms, and equipment clean, orderly, and safe. This role requires maintaining clinical and administrative skills to meet patient care and daily operational needs, and understanding and adhering to legal responsibilities. The Site Supervisor is open to travel to other urgent care facilities if necessary or adjusting work hours to meet patient care needs as directed by the manager. They perform cross-functional duties as needed, including front desk duties such as registration, scheduling, answering phones, cash handling, and other duties such as scribing, ordering of supplies, etc. The Site Supervisor participates in interviews for support staff positions, creates and maintains staff work schedules, and ensures optimal staffing. They assist in the evaluation of behaviors and disciplinary action of staff, and ensure employees are adequately trained. This role ensures excellence in customer experience by addressing feedback, monitoring patient satisfaction metrics, and implementing solutions. They ensure staff compliance with company policies and procedures and state and federal rules and regulations, and maintain proper inventory processes and ordering. The Site Supervisor participates in meetings for regular touch bases and special projects, and assists in problem-solving and implementation of operational strategies under the direction of clinic and market leadership.

Requirements

• BLS Basic Life Support (required within 90 days of hire)
• High School Diploma or GED (required)
• 2 years experience in healthcare setting (required)
• 1 year experience in supervisory/leadership role (required)
• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
• Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
• Strong oral, verbal and written communication skills
• Attention to detail
• Critical thinking, problem solving skills and ability to work independently
• Strong conflict resolution skills and communication with customers
• Evaluate employee performance and behaviors and escalate as necessary
• Basic computing skills
• Knowledge of billing operations including ICD-10 and CPT coding, medical terminology.
• Requires judgment in selection of alternative courses of action.
• Adapts standard principles to new or changed conditions.
• Requires listening skills to maintain cooperative associations.

Nice To Haves

• Maintain current licensure/certification if applicable (MA, ED Tech, ED Tech Advanced) (preferred)
• Electronic Health Record – EPIC, Docutap or Experity (preferred)

Responsibilities

• Monitors clinic activity and patient flow to ensure efficient and effective patient care.
• Participates in promotion of positive culture and teamwork.
• Demonstrates excellence in care in all interactions, for both patients and internal teams.
• Identifies opportunities for improvement, troubleshoots issues and/or communicate/escalate timely to Provider, direct supervisor, or other appropriate internal resources.
• Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner.
• Maintains clinical and administrative skills to meet patient care and daily operational needs.
• Understands and adheres to the legal responsibilities and requirements within the role.
• Open to travel to other urgent care facilities if necessary or adjusting work hours to meet patient care needs as directed by the manager.
• Performs cross-functional duties as needed, including front desk duties such as registration, scheduling, answering phones, cash handling and other duties such as scribing, ordering of supplies, etc.
• Participates in interviews for front desk receptionist, medical assistant, x-ray technician and other support staff positions.
• Creates and maintain staff work schedules and ensure optimal staffing across functional areas within clinic.
• Assists in evaluation of behaviors and disciplinary action of staff.
• Ensures employees are adequately trained to perform assigned duties safely and correctly.
• Ensures excellence in customer experience by addressing customer feedback, monitoring patient satisfaction metrics, and implementing solutions for improvements.
• Ensures staff compliance with company policies and procedures and state and federal rules and regulations.
• Maintains proper inventory process and ordering to ensure adequate stock of supplies.
• Participates in meetings for regular touch base and for special project as needed.
• Assists in problem solving and implementation of operational strategies under the direction of clinic and market leadership.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED