Site Specialist II - 1st Shift

Thermo Fisher Scientific•Ann Arbor, MI

2d•Onsite

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and premier service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

Requirements

High school diploma or equivalent required.
1 year of related experience within a laboratory setting or customer service is required.
Able to read, write, and speak English fluently.
Strong verbal and written communication skills, and desire to deliver excellent customer service.
Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
Must possess operating skills to use handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
Demonstrates the ability to understand the complexity of various work environments and work safely following all policies and procedures.
Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.
Uses organizational skills to multi-task and meet due dates as needed.
Able to lift 40 lbs. without assistance.
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.).
Will work with hazardous/toxic materials.

Nice To Haves

Ability to work overtime as needed.

Responsibilities

Perform laboratory services such as order delivery, glassware processing, biological waste processing.
Proactively connect with the supervisor any customer concerns and/or potential problems and address customer concerns within established resolution timeframes.
Engage in process improvement activities.
Be involved with safety programs such as hazard identification, inspections and incident reporting/investigation as required.
May perform other responsibilities as assigned by management.