DPW Site Services Dispatcher

Burning Man•Reno, NV

1d•Onsite

About The Position

As a vital gear in the Department of Public Works (DPW) machine, the Site Services Dispatcher is the frontline hero ensuring the invisible infrastructure of Black Rock City flows smoothly- literally. Working with the Business Services Team, you will provide logistical support to the Site Services Manager, acting as the mission control for all things sanitation, greywater, and trailer servicing. You are the essential link between internal departments and third-party vendors, transforming a whirlwind of requests into a precise, actionable symphony of dispatch routes. In this role, you’ll master the art of resource allocation in a fast-paced environment, managing real-time data and budgeting notations with the focus of a pro to curate a smooth end-of-season reconciliation. If you’re ready to trade the mundane for the dust and help build the city from the ground up, this is your chance to keep your finger on the pulse behind the curtain.

Requirements

Ability to apply creative problem-solving techniques and maintain an effective administrative workflow.
Clear, service-oriented, and professional communication skills, both verbal and written, with the patience to support diverse needs.
Ability to take direction and foster a cooperative team environment while initiating tasks with minimal supervision.
Proficiency with Google Workspace (Gmail, Docs, Sheets, Drive) and Microsoft Office, with a willingness to learn and update internal tracking tools.
Experience with accurate data entry and the ability to stay organized and prioritize tasks under a strict schedule.
Ability to handle dynamic situations, proactively seek clarification, and integrate feedback into daily actions.
Capacity to remain calm and focused under pressure or in emergency situations while maintaining a professional demeanor.
Consistent personal integrity and the ability to keep a tidy, organized work environment when handling important information.
Capable of working in an extreme environment, including drastic temperature changes, high winds, and low visibility.
Ability to temporarily relocate to the Burning Man event site in Gerlach, Nevada.
Valid driver’s license and a good driving record.

Nice To Haves

1 year of customer-facing work experience
Prior experience with radio communication or dispatching processes.
Water tank specs and/or plumbing fundamentals
It is helpful if the candidate has previously been to Burning Man and/or is familiar with its culture.

Responsibilities

Provide site services support to the Site Services Manager and DPW Logistics Manager.
Perform daily administrative duties such as dispatching, calendaring, entering data, spreadsheets, and email while being flexible with others’ timelines and schedules and meeting logistics deadlines.
Radio dispatch requests and observations regarding sanitation and trailer servicing needs.
Answer incoming and make outgoing calls on 2-way radio regarding portos, tank filling and pumping, and shower facilities regarding placement, issues, and removal.
Provide guidance and set service expectations through Slack channels and other social mediums.
Work with Google Workspace (Gmail, Docs, Sheets, Drive), Microsoft Word and Excel, and any additional online tools, technology, or applications specific to this role as required.
Use office and maintain equipment to share information: print and copy requests.
Deliver clear, concise, and diplomatic oral and written communications.
Follow the standards as outlined by management.
Document and capture all relevant site services information via radio, email, and Google Sheets.
Greet and interface with departmental representatives/leads in operational spaces.
Reasonably and creatively assist staff with problem-solving efforts and alternate solutions.
Receive inquiries, feedback, changes, and scenarios with patience and grace from a customer service lens.
Maintain the integrity of the Logistics & Site Serivces Department by actively participating in the correct allocation of resources and assisting departments to stay within budget and timeline constraints.
Prepare written feedback for DPW Management describing the season's successes, areas in need of improvement, and suggestions for improved overall efficiency for the next year; Submit an end-of-season EMBER Report.
Be prepared to operate between office and field objectives on a daily basis.
Work with the team to plan and execute LNT and Waste disposal plans for all relevant operations.
Be familiar with, understand and act in accordance with Burning Man’s staff policies, protocols and behavioral standards.
Monitor personal well-being by setting realistic goals and managing self-care, while proactively addressing any concerns with management.
Perform other duties as required.
Assists in the creation, publishing, and maintenance of process documentation related to their assigned duties.
Helps acculturate and educate junior staff in Burning Man culture and business processes.
Pursues ongoing learning in their area of expertise, working to stay current on emergent knowledge, skills, and processes.