Dispatcher - General Services

Mayo Clinic•Jacksonville, FL

2d•$20 - $27•Onsite

About The Position

The General Services Dispatcher is responsible for the timely processing of all incoming requests to the Dispatch Command Center. Dispatchers efficiently monitor departmental workflow and direct all requests involving the transport/transfer of patients, specimens, and intra-clinic mail items. Dispatchers act as a resource for Transporters, Escorts, Door Attendants, Information Desk Attendants, Shuttle Drivers, and on site/off site Lab Couriers. Advanced Care at Home, Cancer Care Beyond Walls (CCBW), and care hotel transports must also be coordinated by dispatchers. Dispatchers are responsible to maintain and update Epic Transport Command Center as needed. Use of effective radio communication by using 10 codes correctly while exhibiting proper radio etiquette as necessary. Must follow HIPAA Guidelines to ensure patient confidentiality regarding personal health information. Dispatcher is responsible for reviewing and communicating to the Fleet Transportation Coordinator any vehicle service or work order requests. Responsibilities and tasks can be repetitive and persistent; but must be supportive in a courteous manner throughout duration of full shift. Assist in the orientation and training of new employees. Dispatchers will be technically minded assisting in setting up employee phones/rovers and offering other technical knowledge. Must display sound judgment when given conflicting information. Must be proactive and adaptable to work well in an ever-changing environment. Expectations of completion of stretch assignments assigned by leadership. Dispatchers will work closely with other departments and/or stakeholders to provide support for all incoming dispatch/courier requests.

Requirements

Effective radio communication skills, including correct use of 10 codes and proper radio etiquette.
Adherence to HIPAA Guidelines for patient confidentiality.
Ability to review and communicate vehicle service or work order requests.
Ability to be supportive and courteous throughout a full shift.
Technical aptitude for setting up employee phones/rovers and offering technical knowledge.
Sound judgment when presented with conflicting information.
Proactive and adaptable nature.
Ability to work well in an ever-changing environment.
Willingness to complete stretch assignments.
Ability to work closely with other departments and/or stakeholders.
Ability to work varied hours, including days, evenings, holidays, and weekends (with rotating days off).

Responsibilities

Process all incoming requests to the Dispatch Command Center.
Monitor departmental workflow and direct requests for transport/transfer of patients, specimens, and intra-clinic mail items.
Act as a resource for Transporters, Escorts, Door Attendants, Information Desk Attendants, Shuttle Drivers, and on site/off site Lab Couriers.
Coordinate Advanced Care at Home, Cancer Care Beyond Walls (CCBW), and care hotel transports.
Maintain and update Epic Transport Command Center as needed.
Use effective radio communication, including 10 codes and proper radio etiquette.
Follow HIPAA Guidelines to ensure patient confidentiality.
Review and communicate vehicle service or work order requests to the Fleet Transportation Coordinator.
Provide support in a courteous manner throughout the full shift, even with repetitive tasks.
Assist in the orientation and training of new employees.
Set up employee phones/rovers and offer technical knowledge.
Display sound judgment when given conflicting information.
Be proactive and adaptable to work well in an ever-changing environment.
Complete stretch assignments assigned by leadership.
Work closely with other departments and/or stakeholders to provide support for all incoming dispatch/courier requests.