Site Services Coordinator

Avantor • Cambridge, MA

2d • Onsite

About The Position

In this role, you will report to the Onsite Supervisor and will work closely with the Avantor’s Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Requirements

• A high school diploma or GED is required
• 2+ years of experience in material handling and/or inventory management, and 2+ years of customer service experience required.
• Microsoft Suite experience with proficiency in Word and Excel required.
• Proven understanding of shipping and purchasing required.
• Excellent customer service skills with the ability to display a professional can-do demeanor are required.
• High regard for safety, quality, and adherence to protocols, procedures, and policies required.
• Able to communicate effectively, both in writing and verbally, with customer contacts and internal contacts required.
• Proactive/forward-thinking with the ability to prioritize tasks and self-motivate to meet goals required.
• Able to lift 50 lbs. required.

Nice To Haves

• SAP, Citrix, ChemSW, and Avantor’s inventory systems
• Knowledge of scientific products and services is strongly desired but not required.

Responsibilities

• Process tasks in inventory management (consumables, chemicals, samples, etc.) and accurate inventory control, processing requests leading to inventory movement on and off site, and fulfilling customer metric reporting.
• Monitor slow-moving and dead inventory, conduct cycle counting, yearly physical inventories, and report.
• Provide daily customer service functions and communicate with the customer relative to inventory management.
• Monitor back-order reporting and expediting, direct factory shipments, handling quotes, document control, records maintenance, and resolving open invoices or pricing issues.
• Run monthly and weekly reports, maintain metrics, and track cost savings.
• Perform shipping coordination activities such as shipping customer material, handling routine issues, entering shipping information into the customer computer system, and equipment inspections.
• Handle hazardous material, including preparing shipping documentation and packaging requirements.
• Interface directly with customer point of contact, purchasing directors, facility directors, and plant managers.
• Run consigned, non-consigned, customer-owned, and/or 3rd party inventory.
• Use Avantor and customer computer systems (SAP, Citrix, Intranet, Avantor Inventory Management Systems, ChemSW, and customer-specific systems) in fulfillment of job duties.
• Meet goals and objectives: safety, performance, and quality.
• Create programs for enhanced service efficiencies.
• Work with Avantor Sales Force and manufacturing representatives.
• Document organizational change.
• Responsible for the desktop delivery of inbound packages to customer contacts
• Updating and maintaining Standard Operating Procedures.
• Other duties as assigned.

Benefits

• Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
• Paid Time Off (PTO), and company-paid holidays
• Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• Critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.
• Celebrate your peers and earn points to redeem for gifts and products.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED