Site Services Analyst

Vertiv • Delaware, OH

7d

About The Position

The Site Services Analyst provides service desk and second-level IT support for users, including troubleshooting network, hardware, and software issues. The role assists with installation and configuration, equipment replacement, IT project implementations, global infrastructure support, and local backup operations, while following Vertiv policies and incident management processes. The successful candidate works in a matrix management style, communicates challenges proactively, maintains confidentiality of user data, and performs other job-related duties as assigned. The position requires 15% travel and includes physical demands such as lifting 30–45 pounds and frequent standing, kneeling, crawling, stooping, bending, twisting, and climbing stairs or ladders.

Requirements

• Bachelor's degree or equivalent years of experience.
• At least 2 years of experience in an infrastructure or manufacturing technical support environment.
• End-user and/or customer-facing support experience.
• Excellent collaboration and communication skills.
• 1–3 years of experience with MS Windows desktop operating system deployment.
• Complete understanding of software distribution and patch management tools.
• Ability to create and manage IT work effectively.
• Experience with ServiceNow.
• 1–2 years of knowledge of network infrastructure and security principles.
• Legally authorized to work in the United States; sponsorship is not provided.

Nice To Haves

• Experience with Apple Mac deployment and support.
• Experience with cloud platforms such as AWS, Azure, or Google.

Responsibilities

• Respond to service desk tickets and outages by phone, email, or online systems, following the incident management process and escalating when necessary.
• Provide second-level user support for network, hardware, and software issues.
• Assist with hardware and software installation and configuration according to Vertiv policies and guidelines.
• Troubleshoot and diagnose network, hardware, and software errors.
• Support PC replacement programs and emergency equipment exchanges.
• Provide hands-on assistance for IT project implementations.
• Provide hands-on, on-site assistance for global infrastructure teams.
• Help with local backup operations in alignment with Vertiv policies.
• Maintain confidentiality of user data and related information.
• Perform miscellaneous job-related duties as assigned.
• Work in a matrix management style.
• Proactively communicate challenges and concerns.

What This Job Offers

• Job Type: Full-time