Site Service Specialist

Jeld-Wen Inc.•Spokane, WA

1d•$26 - $43

About The Position

JELD-WEN is seeking a Site Service Specialist for VPI Quality Windows, its commercial division focused on manufacturing windows and patio doors for multifamily construction. This traveling service position provides field service to non-core regions and surge capacity to core regions. The specialist spends approximately 50% of the time traveling as a service technician and 50% working in the service office. The schedule is five days per week, with field service hours of 7:00 a.m. to 3:30 p.m. and service office hours of 6:00 a.m. to 2:30 p.m. Overtime may be required, and the position requires 50% travel. In the field, the specialist performs service repairs, evaluations, and inspections; documents each service call through Autodesk; interacts professionally with customers; arrives prepared with the necessary tools and materials; and diagnoses and reports product faults and failures. During office rotations, the specialist completes assigned daily tasks and worksheets, assists coordinators with orders and other work, and helps maintain strong customer service and response times. The role also requires active participation in the company's safety and health program and prompt reporting of unsafe conditions.

Requirements

High school diploma or GED.
Knowledge and application of basic problem-solving skills.
Ability to learn quickly and work well independently.
Excellent time-management skills and ability to prioritize activities.
Ability to provide sound design judgment and technical knowledge professionally.
Strong interpersonal skills and effective verbal and written communication.
Ability to perform multifaceted projects alongside daily activities.
Enjoy working with your hands.
Valid driver's license and clean driving record.
Two years of experience building or repairing windows in a manufacturing or field service role.
Experience interacting professionally with customers.
Two years of computer skills experience, including ERP, Salesforce, and SharePoint.

Responsibilities

Actively support and participate in the company's safety and health program.
Immediately report unsafe conditions to appropriate supervision.
Perform field service repairs, evaluations, and inspections according to specified processes.
Create a service report after each call, accurately describing completed work through Autodesk.
Interact professionally with customers, including during potentially high-stress situations.
Manage the schedule and arrive on site with the tools and materials required for scheduled work.
Accurately diagnose and report product faults and failures.
Complete assigned daily tasks and the daily schedule or worksheet during service office rotations.
Assist coordinators with orders, tasks, and other assigned work.
Help coordinators maintain strong customer service and response times.