Site Service Specialist
About The Position
The Site Service Specialist provides field service to non-core regions and surge capacity to core regions. The role is split evenly between traveling as a service technician and working in the service office, with travel required 50% of the time. Field duties include repairs, evaluations, and inspections, documenting service calls, interacting with customers, preparing for scheduled work, and diagnosing product faults. Office duties include completing assigned tasks and daily schedules, assisting coordinators with orders and other work, and supporting strong customer service and response times. Overtime may be required.
Requirements
- High school diploma or GED.
- Knowledge and application of basic problem-solving skills.
- Ability to learn quickly and work well independently.
- Excellent time-management skills and ability to prioritize activities.
- Ability to provide sound design judgment and technical knowledge professionally.
- Strong interpersonal skills and effective verbal and written communication.
- Ability to perform multifaceted projects alongside daily activities.
- Enjoy working with your hands.
- Valid driver’s license and clean driving record.
- Two years of building or repairing windows in a manufacturing or field service role.
- Experience interacting professionally with customers.
- Two years of computer skills experience, including ERP, Salesforce, and SharePoint.
Responsibilities
- Actively support and participate in the company’s safety and health program.
- Report unsafe conditions immediately to appropriate supervision.
- Perform in-field service repairs, evaluations, and inspections according to specified processes.
- Create a service report after each service call and accurately describe completed work through Autodesk.
- Interact professionally with customers, including during potentially high-stress interactions.
- Manage the schedule to arrive on-site with the necessary tools and materials for scheduled work.
- Accurately diagnose and report product faults and failures.
- Complete daily assigned tasks and the daily schedule/work sheet during service office rotations.
- Assist coordinators daily with orders, tasks, and other assigned work.
- Help coordinators maintain strong customer service and response times.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Basic life insurance
- Up to 15 days of accrued vacation leave annually
- Ten paid holidays
- 401(k) Retirement Savings Plan
- Prescription Drug Plan
- Flexible Spending Account (FSA)
- Health Reimbursement Account (HRA)
- Employee Assistance Program (EAP)
- Tuition reimbursement
- Employee discount program
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
