Site & Service Manager - Global High-Tech

Ecolab • Washington, DC

1d • Onsite

About The Position

Nalco, an Ecolab Company, has an immediate need for a Technical Service Manager in our Global High-Tech group supporting our data center and microelectronics customers. If you are a strong plant operation professional with a proven track record of success in people management and water treatment, we invite you to apply.

This position is based in Qunicy, Washington. Targeted accounts are within the Data Center & MicroElectronics market. The Service Manager is responsible for the oversight of Nalco's service team and scope of work execution on a day-to-day basis at our customer facilities. They are responsible for the safe execution of our scope of work and ensure it aligns with customer contract commitments. Duties will include planning and scheduling of work, supervision of technicians, coordinating the purchase of chemicals, spare parts, maintenance, and repairs of equipment, and ensuring that all contract terms & conditions and guarantees are satisfactory managed. Communicate effectively with Nalco sales team and District Manager regarding SOW execution, project support, and service team performance. This position will require occasional weekend work and being on call to cover emergencies during off hours. The position requires a high level of professional leadership.

Requirements

• Bachelor's Degree in technical field/engineering or equivalent industry experience
• Operations experience in an administrative and budgetary role
• Computer literacy and competency with Microsoft Office programs
• Possess a valid Driver's License and acceptable Motor Vehicle Record
• Immigration sponsorship is not available for this role

Nice To Haves

• A minimum of 5 years’ experience managing or supervising employees
• A minimum of 5 years’ water treatment experience
• Industry experience in a manufacturing or industrial setting
• Experience managing multiple sites or facility operations/maintenance
• RO, biocide additions, dosing calculations, cooling water, and boiler water knowledge preferred

Responsibilities

• Responsible for the development and implementation of a site-specific safety plan
• Strong working knowledge of industrial water treatment technologies including RO systems, heating and cooling, physical and chemical processes, corrosion protection, and biological (anaerobic and aerobic). Wastewater and metals removal background not required
• Responsible for hiring, training, and managing 4-6 direct reports (service technicians)
• Develop and maintain site-specific documentation including procedures, work instruction, process control plans and process flows. Train the sales and service team on these site-specific documents and maintain database of these documents
• Responsible for planning and conducting audits that review the operations, maintenance, compliance with safety and contract requirements.
• Responsible for forecasting and controlling costs for the assigned responsibilities
• Responsible for developing strong working relationships with the customer, Nalco technicians and Nalco sales team
• Accountable for developing the training materials, schedule and conducting the training for site personnel to ensure that they have the skills and knowledge to perform their roles safely, efficiently, and effectively
• Assist Nalco sales team in pursuing new business and contract renewal
• Supports the business development process in the retention and extension of contracts

Benefits

• Paid training held in the field and at Nalco Water Headquarters in Naperville, IL
• Enjoy a flexible, independent work environment
• Receive a non-decaled company vehicle for business and personal use
• Comprehensive benefits package starting day 1 of employment – medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!
• medical, dental, vision, life insurance, accident insurance, critical illness insurance, hospital indemnity insurance, auto insurance, home insurance, pet insurance, identity theft protection, short-term and long-term disability, 401k, pension plans, retirement health care benefits, short-term incentives, vacation (12 days), holidays, parental leave, employee stock purchase plans (Full-Time Associates), discount on day care services and caregiver services, adoption assistance, group legal services, employee assistance program, employee discount program, and education assistance program, on-Site childcare and fitness facilities may be available at select Ecolab locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees