Site Security Manager

Securitas Security Services•San Antonio, TX

2d•$80,000 - $90,000

About The Position

The Site Security Manager manages a shift and/or segment of guarding operations across multiple sites under the direction of line management. The role supervises Field Supervisors and other security personnel, inspects posts to ensure post orders are followed, coaches and trains personnel, and carries out administrative procedures in support of Branch operations. The primary function is managing a segment of an office’s guarding operations. The description applies to salaried positions in which the described independent, significant business functions (or closely related tasks) are performed at least 50% of the time; positions with less time in those functions or with routine subordinate duties performed more than 40% of the time should be classified as Field Supervisor. The manager oversees staff and service quality, maintains client relationships, addresses operational concerns, supports client start-ups, contributes to security planning and assessments, and communicates post-order requirements and changes. The role also coordinates staffing, schedules, training, employee development and retention, payroll records, reports, equipment, and other administrative matters. The manager promotes compliance with applicable laws, regulations, company policies, and procedures, and responds to operational, legal, financial, human-resources, and administrative issues with line management. The position requires handling multiple tasks and sensitive information, maintaining composure in urgent or high-pressure situations, regular use of a vehicle, and responding on call to emergencies and incidents at all hours. Physical demands include regular talking and hearing; occasional walking, reaching, stooping, kneeling, crouching, and crawling; frequent lifting or moving of up to 10 pounds and occasional lifting or moving of up to 25 pounds; and close and distance vision with the ability to adjust focus. Reasonable accommodation may be available for qualified individuals.

Requirements

Must be at least 18 years of age.
Must have a reliable means of communication, such as a pager or phone.
Must have reliable transportation, public or private.
Must have the legal right to work in the United States.
Must be able to speak, read, and write English.
Must have a high school diploma or GED.
Must be willing to participate in pre-employment screening, including a drug screen and background investigation.
Associate’s degree and one year of experience in security operations, or an equivalent combination of education and experience sufficient to perform the essential functions; additional relevant experience may substitute for education at one calendar year of experience for one academic year of education.
Understanding of security operations and knowledge of supervisory practices.
Planning, organizing, and leadership skills.
Oral and written communication skills.
Strong customer-service and service-delivery orientation.
Strong interpersonal skills and ability to interact effectively across social levels and diverse cultures.
Ability to take initiative and achieve results.
Ability to handle multiple tasks concurrently and sensitive, confidential information.
Ability to maintain composure when dealing with authorities, clients, staff, and the public, including in urgent and high-pressure situations.
Must meet company standards for background and reference checks, controlled-substance testing, and behavioral selection survey.
Ability to perform the essential functions with or without reasonable accommodation.
Regular use of a vehicle is required, and the role requires on-call response to emergencies and incidents at all hours.

Responsibilities

Manage a shift and/or segment of guarding operations at multiple sites, supervising officers and supervisory staff and ensuring high-quality service.
Maintain regular client contact, evaluate service quality, inspect posts, and initiate corrective action when needed.
Meet with line management and client representatives to provide status updates and address actual or potential problems.
Support client start-ups and provide input to security planning, assessments, and surveys.
Review post orders and communicate requirements and changes to affected personnel.
Coordinate staff orientation, training, development, and retention with line management; coach employees and carry out disciplinary actions as necessary.
Promote a respectful workplace and ensure staff understand and comply with applicable laws, regulations, policies, and procedures.
Maintain and submit payroll records and other employee and business information; review client and company reports for accuracy and timeliness.
Coordinate scheduling, staffing, equipment, and record keeping with line management; adjust schedules and staffing to meet client requirements while controlling labor costs.
Review reports to confirm commitments were met and client directions followed.
Contribute to company initiatives and assist line management with legal, financial, human-resources, and administrative issues.
Perform other tasks and duties of a similar nature and scope as required for the assigned office.
Follow safe work practices and company safety policies, and report unsafe working conditions to superiors.