Site Security Manager

Securitas•San Antonio, TX

About The Position

The Site Security Manager manages a shift or segment of guarding operations across multiple sites under the direction of line management. The role supervises Field Supervisors and other security personnel, inspects posts to ensure post orders are followed, coaches and trains employees, and performs administrative procedures supporting branch operations. Its primary function is managing a segment of an office’s guarding operations, with independent decision-making responsibilities on significant business matters for at least 50% of the time. The manager oversees service delivery and staffing, maintains client relationships, supports client start-ups and security planning, and coordinates training, scheduling, payroll records, reporting, and other operational matters. The position requires professional conduct, compliance with applicable laws and company policies, and the ability to respond on call to emergencies and incidents at all hours.

Requirements

Must be at least 18 years of age.
Must have a reliable means of communication, such as a pager or phone.
Must have reliable transportation, public or private.
Must have the legal right to work in the United States.
Must be able to speak, read, and write English.
Must have a high school diploma or GED.
Must be willing to participate in pre-employment screening, including a drug screen and background investigation.
Associate’s degree and one year of experience in security operations, or an equivalent combination of education and experience sufficient to perform the essential functions.
Additional relevant experience may substitute for required education at a rate of one calendar year of experience for one academic year of education.
Understanding of security operations and knowledge of supervisory practices.
Planning, organizing, and leadership skills.
Oral and written communication skills.
Strong customer service and service delivery orientation.
Strong interpersonal skills, including the ability to interact effectively across social levels and diverse cultures.
Ability to take initiative and achieve results.
Ability to maintain composure with authorities, clients, staff, and the public, including during urgent or high-pressure situations.
Ability to handle multiple tasks concurrently and sensitive, confidential information.
Must meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
Must be able to perform the essential functions with or without reasonable accommodation.
Must regularly use a vehicle in the performance of duties.
Must be able to respond on call to emergencies and incidents at all hours.

Responsibilities

Manage a shift or segment of guarding operations at multiple sites, supervising subordinate officers and supervisory staff and ensuring high-quality service.
Maintain regular contact with clients, evaluate service quality, inspect posts, and initiate timely corrective action.
Meet with line management and client representatives to provide status updates and address actual or potential problems.
Support client start-ups; contribute to security planning, assessments, and surveys; review post orders and communicate requirements and changes to affected personnel.
Coordinate employee orientation, training, development, and retention with line management; coach employees and carry out disciplinary actions as needed.
Treat staff with dignity and respect and ensure staff understand and comply with applicable laws, regulations, policies, and procedures.
Maintain and submit payroll records and other employee and business information; review client and company reports for accuracy and timeliness.
Coordinate scheduling, staffing, equipment, record keeping, and related matters with line management.
Adjust schedules and staffing to meet client requirements while controlling labor costs; review reports to confirm commitments were met and client directions followed.
Provide input to company initiatives and assist line management with legal, financial, human resources, and administrative issues.
Perform other tasks and duties of a similar nature and scope as required for the assigned office.