Site SA Assistant
About The Position
Empower AI is seeking a Site Systems Administrator (SA) Assistant to provide on-site SA services to specific offices within the Department of State. This role is crucial for managing assets and operations to support the customer's mission of providing IT services to DoS users enterprise-wide. The position involves working with the SA lead to manage the installation, maintenance, and proactive monitoring of hardware and customer applications, ensuring security controls are enforced in alignment with DoS policies. The SA Assistant will be responsible for the confidentiality, integrity, availability, efficiency, and effectiveness of systems, software, hardware, and data, providing technical support, executing data backups and restores, and coordinating hardware/software upgrades. Additionally, the role requires logging, managing, and resolving incidents and service requests, initiating and tracking configuration changes, monitoring system performance, and maintaining technical documentation.
Requirements
- 2+ years of experience
- Associate's or equivalent education
- Secret Security Clearance
Nice To Haves
- Comp TIA A+, Sec+, ITIL 4 Foundation Certification(s)
Responsibilities
- Manage the installation, maintenance, and proactive monitoring of hardware (servers, network switches, routers, workstations, hard drives, driver license readers, barcode readers, printers, digital scanners, etc.) and all customer applications (e.g., AD, System Center Configuration Manager/Post Administration Tool, Travel Document Issuance System, Passport Records Imaging System Management, Automated Cash Register System, and other locally installed CA applications).
- Manage security and vendor patches, updates, vSphere Installation Bundles (VIBs), and Oracle/SQL databases.
- Enforce security controls in alignment with DoS policies, including but not limited to AD administration (user accounts/privileges), vSphere/OS remediation, and security compliance tools.
- Ensure the confidentiality, integrity, availability, efficiency, and effectiveness of systems, software, hardware, and data.
- Provide technical support for testing and evaluation.
- Execute regular data backups, restores, and purging procedures to ensure data availability.
- Coordinate hardware/software upgrades, consolidations, and equipment retirements.
- Log, manage and resolve all incidents and service requests in the Ticket Management System (currently Service Now).
- Initiate, track, and document all configuration changes for hardware, software, and permissions.
- Monitor system performance for anomalies.
- Maintain current site topology diagrams, system configurations, and comprehensive technical documentation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
