Site SA Assistant

Empower AI Inc.•Boston, MA

18h•Onsite

About The Position

Empower AI is seeking a Site Systems Administrator (SA) Assistant to provide on-site SA services to specific offices throughout the United States. This role is crucial for managing assets and operations to support the customer’s mission of providing IT services to Department of State (DoS) users enterprise-wide. The position is located at the Department of State.

Requirements

2+ years of experience
Associate's degree or equivalent
Secret Security Clearance

Nice To Haves

Comp TIA A+, Sec+, ITIL 4 Foundation Certification(s)

Responsibilities

Manage the installation, maintenance, and proactive monitoring of hardware (servers, network switches, routers, workstations, hard drives, driver license readers, barcode readers, printers, digital scanners, etc.) and all customer applications (e.g., AD, System Center Configuration Manager/Post Administration Tool, Travel Document Issuance System, Passport Records Imaging System Management, Automated Cash Register System, and other locally installed CA applications).
Manage security and vendor patches, updates, vSphere Installation Bundles (VIBs), and Oracle/SQL databases.
Enforce security controls in alignment with DoS policies, including but not limited to AD administration (user accounts/privileges), vSphere/OS remediation, and security compliance tools.
Ensure the confidentiality, integrity, availability, efficiency, and effectiveness of systems, software, hardware, and data.
Provide technical support for testing and evaluation.
Execute regular data backups, restores, and purging procedures to ensure data availability.
Coordinate hardware/software upgrades, consolidations, and equipment retirements.
Log, manage and resolve all incidents and service requests in the Ticket Management System (currently Service Now).
Initiate, track, and document all configuration changes for hardware, software, and permissions.
Monitor system performance for anomalies.
Maintain current site topology diagrams, system configurations, and comprehensive technical documentation.