Site SA Assistant

Empower AI•Los Angeles, CA

1d•Onsite

About The Position

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai . Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Requirements

2+ years
Associate's or equivalent
Secret Security Clearance

Nice To Haves

Comp TIA A+
Sec+
ITIL 4 Foundation Certification(s)

Responsibilities

Manage the installation, maintenance, and proactive monitoring of hardware (servers, network switches, routers, workstations, hard drives, driver license readers, barcode readers, printers, digital scanners, etc.) and all customer applications (e.g., AD, System Center Configuration Manager/Post Administration Tool, Travel Document Issuance System, Passport Records Imaging System Management, Automated Cash Register System, and other locally installed CA applications).
Manage security and vendor patches, updates, vSphere Installation Bundles (VIBs), and Oracle/SQL databases.
Enforce security controls in alignment with DoS policies, including but not limited to AD administration (user accounts/privileges), vSphere/OS remediation, security compliance tools.
Ensure the confidentiality, integrity, availability, efficiency, and effectiveness of systems, software, hardware, and data.
Provide technical support for testing and evaluation.
Execute regular data backups, restores, and purging procedures to ensure data availability.
Coordinate hardware/software upgrades, consolidations, and equipment retirements.
Log, manage and resolve all incidents and service requests in the Ticket Management System (currently Service Now).
Initiate, track, and document all configuration changes for hardware, software, and permissions.
Monitor system performance for anomalies.
Maintain current site topology diagrams, system configurations, and comprehensive technical documentation.