Site Reliability Engineering (SRE ) lead

U.S. Bank • Gresham, OR

1d • Hybrid

About The Position

The Site Reliability Engineering Lead at U.S. Bank leads production reliability and incident response across applications, APIs, cloud platforms, and distributed systems. The role involves diagnosing and resolving complex production incidents, conducting root cause analysis and impact assessments, planning and implementing mitigations and permanent corrective actions, and improving monitoring, observability, alerting, dashboards, health checks, and operational runbooks.

The lead drives automation through scripting, Infrastructure as Code, CI/CD pipelines, and self-healing capabilities, while partnering with engineering, infrastructure, and product teams to address recurring reliability issues. During major incidents, this role serves as Incident Commander and coordinates cross-functional teams to restore service. It also provides leadership, coaching, mentoring, and workload management for SRE, DevOps, and production support engineers, using operational metrics to guide continuous improvement.

This position requires working from a U.S. Bank location three or more days per week. The listed pay range is $119,765 to $140,900. U.S. Bank offers a benefits package that includes healthcare, insurance, retirement benefits, paid leave, and other support, subject to eligibility requirements.

Requirements

• Bachelor's degree or equivalent work experience.
• Six to eight years of relevant work experience in business and risk analysis, IT Service Management, production support, product/project management, or application development.
• Strong expertise in Site Reliability Engineering, DevOps, Production Support, Platform Engineering, and Distributed Systems Operations.
• Experience leading technical teams, incident response efforts, workload prioritization, and reliability improvement programs.
• Advanced knowledge of Incident Management, Problem Management, Change Management, and Root Cause Analysis methodologies.
• Hands-on experience with AWS, Azure, Kubernetes, Docker, and cloud-native infrastructure platforms.
• Proficiency with Python, PowerShell, shell scripting, and automation frameworks.
• Experience building and supporting CI/CD pipelines using tools such as GitHub Actions, Azure DevOps, Jenkins, or GitLab.
• Expertise with monitoring and observability solutions including Datadog, Splunk, Dynatrace, Grafana, Prometheus, CloudWatch, Azure Monitor, and OpenTelemetry.
• Experience with ServiceNow, Jira, Terraform, Ansible, REST APIs, and SQL/relational databases.
• Strong stakeholder communication and leadership skills.

Nice To Haves

• AWS Certified Solutions Architect, DevOps Engineer, or equivalent AWS certification.
• Microsoft Azure Administrator, Architect, or DevOps Engineer certification.
• Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD).

Responsibilities

• Lead troubleshooting and resolution of complex production incidents, including application failures, API issues, cloud platform outages, performance degradation, and operational disruptions.
• Conduct root cause analysis, impact assessments, mitigation planning, and implementation of permanent corrective actions.
• Design and enhance monitoring, observability, alerting, dashboards, health checks, and operational runbooks.
• Drive automation initiatives using scripting, Infrastructure as Code, CI/CD pipelines, and self-healing capabilities.
• Partner with software engineering, infrastructure, and product teams to identify, prioritize, and remediate recurring reliability issues.
• Serve as Incident Commander during major incidents, coordinating cross-functional response teams and driving restoration activities.
• Provide leadership, coaching, mentoring, and workload management for SRE, DevOps, and production support engineers.
• Use operational metrics such as MTTR, MTTD, SLA compliance, backlog health, incident volume, and problem closure rates to drive continuous improvement and operational excellence.

Benefits

• Healthcare, including medical, dental, and vision.
• Basic term and optional term life insurance.
• Short-term and long-term disability insurance.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation of two to five weeks, depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior