Site Reliability Engineering (SRE ) lead
About The Position
The Site Reliability Engineering Lead at U.S. Bank leads production reliability and incident response across applications, APIs, cloud platforms, and operational services. The role drives incident resolution, root cause analysis, corrective actions, and improvements to monitoring, observability, automation, and platform availability. It partners with software engineering, infrastructure, and product teams to address recurring reliability issues and uses operational metrics to support continuous improvement. The lead also serves as Incident Commander during major incidents and provides leadership, coaching, mentoring, and workload management for SRE, DevOps, and production support engineers. This role requires working from a U.S. Bank location three or more days per week. The stated pay range is $119,765.00–$140,900.00; actual range may vary by location.
Requirements
- Bachelor's degree or equivalent work experience.
- Six to eight years of relevant work experience in business and risk analysis, IT Service Management, production support, product/project management, or application development.
Nice To Haves
- Strong expertise in Site Reliability Engineering (SRE), DevOps, Production Support, Platform Engineering, and Distributed Systems Operations.
- Experience leading technical teams, incident response efforts, workload prioritization, and reliability improvement programs.
- Advanced knowledge of Incident Management, Problem Management, Change Management, and Root Cause Analysis methodologies.
- Hands-on experience with AWS, Azure, Kubernetes, Docker, and cloud-native infrastructure platforms.
- Proficiency with Python, PowerShell, Shell Scripting, and automation frameworks for operational efficiency and reliability engineering.
- Experience building and supporting CI/CD pipelines with tools such as GitHub Actions, Azure DevOps, Jenkins, or GitLab.
- Strong expertise in monitoring and observability solutions, including Datadog, Splunk, Dynatrace, Grafana, Prometheus, CloudWatch, Azure Monitor, and OpenTelemetry.
- Experience with ServiceNow, Jira, Terraform, Ansible, REST APIs, and SQL/relational databases, along with stakeholder communication and leadership skills.
- AWS Certified Solutions Architect, DevOps Engineer, or equivalent AWS certification.
- Microsoft Azure Administrator, Architect, or DevOps Engineer certification.
- Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD).
Responsibilities
- Lead troubleshooting and resolution of complex production incidents, including application failures, API issues, cloud platform outages, performance degradation, and operational disruptions.
- Conduct root cause analysis, impact assessments, and mitigation planning, and implement permanent corrective actions.
- Design and improve monitoring, observability, alerting, dashboards, health checks, and operational runbooks.
- Drive automation initiatives using scripting, Infrastructure as Code, CI/CD pipelines, and self-healing capabilities to reduce manual operational effort.
- Partner with software engineering, infrastructure, and product teams to identify, prioritize, and remediate recurring reliability issues.
- Serve as Incident Commander during major incidents, coordinating cross-functional response teams and driving restoration activities.
- Provide leadership, coaching, mentoring, and workload management for SRE, DevOps, and production support engineers.
- Use operational metrics, including MTTR, MTTD, SLA compliance, backlog health, incident volume, and problem closure rates, to drive continuous improvement and operational excellence.
Benefits
- Medical, dental, and vision healthcare coverage.
- Basic term and optional term life insurance.
- Short-term and long-term disability coverage.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation of two to five weeks depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
