Site Reliability Engineering Intern, Summer 2027 – St. Louis, MO, US
About The Position
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Mastercard's internship program offers more than hands-on work. It provides an opportunity to build skills, expand your network, and make a meaningful impact while working on projects that support business priorities. It provides an opportunity to build skills, expand your network, and make a meaningful impact while working on projects that support business priorities. The role of the Business Operations Site Reliability Engineer is to be the production readiness steward for Mastercard products. As Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to running our products by fostering developer-run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principles that include operational design, automation, capacity planning, and monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture. We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.
Requirements
- Currently enrolled in a Bachelors degree, with an anticipated graduation date between December 2027 and June 2028.
- Experience through coursework, projects, or internships with programming/scripting (Python, Go, Bash, or similar), Linux/Unix systems, and foundational networking concepts.
- Familiarity with cloud platforms (AWS, Azure, or GCP), DevOps practices, CI/CD pipelines, containers, and automation tools through academic or hands-on experience.
- Understanding of system monitoring, observability, application reliability, troubleshooting, and performance optimization concepts.
- Exposure to tools such as Splunk, Dynatrace, Jenkins, Bitbucket, PCF, or similar technologies through coursework, projects, internships, or personal learning.
- Strong analytical and problem-solving skills, with a willingness to learn new technologies and work in a collaborative team environment.
- Must be eligible to work in the United States, now as well as in the future, without employer sponsorship. Students or recent graduates in the United States on an F1 visa (including those with CPT or OPT authorization) are not eligible for this role.
Responsibilities
- Production readiness steward for Mastercard products.
- Ensuring that our platform is stable and healthy.
- Fostering developer-run ownership and empowering developers to build resilient products.
- Supporting developers during the application build phase in software run principles that include operational design, automation, capacity planning, and monitoring.
- Supporting daily operations with a hyper focus on triage, root cause analysis, and performing blameless post-mortems.
- Engaging early in the development lifecycle to be more proactive and upfront in the development process.
- Proactively managing production and change activities to maximize customer experience and increase the overall value of supported applications.
- Focusing on risk management by tying all activities together with an overarching responsibility for compliance and risk mitigation across all environments.
- Aligning Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.
Benefits
- Mentorship and coaching from experienced professionals and leaders
- Networking opportunities with fellow interns, employees, and senior leaders
- Professional development experiences focused on career growth and skill-building
- Exposure to innovative technologies and global business challenges
- Volunteer, community engagement, and team-building activities
- 56 hours of Paid Sick and Safe Time
- Jury duty leave
- On-site fitness facilities in some locations
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What This Job Offers
Career Level
Intern
