Site Reliability Engineer (Data Centers)
About The Position
The Site Reliability Engineer works at Galaxy’s Tier 4 AI data center in Afton, Texas, partnering with Site Reliability Engineering and Network Engineering to deploy and maintain high-density GPU compute and high-performance networking infrastructure. The role executes infrastructure deployments, maintains server and network hardware, troubleshoots physical connectivity, and supports data center reliability. It also provides on-site IT support for Windows and macOS devices, endpoint management, account administration, and general technical troubleshooting. The position involves installing and testing copper and fiber cabling, supporting network equipment installation and connectivity changes, and documenting physical infrastructure. It also provides Tier 1 and basic Tier 2 end-user support, including device provisioning, Microsoft 365 troubleshooting, account access, endpoint enrollment, and IT asset lifecycle tracking. The engineer responds to infrastructure alerts and on-site incidents, carries out inspections and health checks, assists with diagnostics, follows change management and documented procedures, and collaborates with engineering teams and vendors. Scheduled maintenance may occasionally require after-hours work.
Requirements
- 1–3 years of experience in data center infrastructure, IT support, desktop support, or a related technical role.
- Hands-on experience installing, cabling, maintaining, or troubleshooting physical servers, switches, or enterprise IT equipment.
- Familiarity with racks, structured cabling, fiber optics, and basic data center hardware maintenance.
- Experience supporting and troubleshooting Windows and macOS.
- Familiarity with endpoint management or MDM solutions, preferably Microsoft Intune.
- Basic experience with Active Directory and/or Entra ID user account and access management.
- Understanding of IP addressing, Ethernet, DNS, DHCP, and basic connectivity troubleshooting.
- Experience troubleshooting end-user hardware, software, and peripherals.
- Familiarity with IT ticketing, technical documentation, and inventory management.
- Ability to follow technical instructions and engineering direction accurately.
- Strong communication, organization, collaboration, and problem-solving skills.
Nice To Haves
- Experience in enterprise and/or colocation data centers.
- Familiarity with enterprise server platforms.
- Exposure to networking equipment.
- Experience with fiber optics, transceivers, and/or high-speed links.
- Experience with Intune enrollment, configuration profiles, compliance policies, and/or application deployment.
- Experience with Microsoft 365 administration and/or endpoint security tools.
- Basic familiarity with hypervisor virtualization, VM management, and self-hosted enterprise storage.
- Exposure to cable certification, fiber testing, and/or network diagnostic tools.
- Familiarity with infrastructure monitoring, asset management, and/or documentation platforms.
- Basic PowerShell, Bash, or Python scripting experience.
- Experience with employee onboarding, device lifecycle, and/or IT asset tracking.
- Familiarity with IT change management and incident response.
- OSHA 10-Hour or OSHA 30-Hour Outreach Training completion in construction or general industry; current training card preferred.
Responsibilities
- Install, label, route, maintain, and test copper and fiber optic cabling and troubleshoot physical connectivity involving cables, transceivers, patch panels, and switch ports.
- Assist Network Engineering with physical-layer troubleshooting, equipment installation, and connectivity changes; document cabling issues, port assignments, equipment connections, and rack elevations; escalate complex network issues with troubleshooting findings.
- Provide Tier 1 and basic Tier 2 support for hardware, software, operating systems, account access, and connectivity.
- Provision, configure, deploy, troubleshoot, and maintain Windows and macOS computers and endpoint devices.
- Assist with device enrollment, configuration, application deployment, and compliance through MDM platforms such as Microsoft Intune.
- Support user accounts, password resets, access troubleshooting, and basic group management in Active Directory and Microsoft Entra ID.
- Troubleshoot Microsoft 365 applications, including Outlook and Teams.
- Support onboarding and offboarding, including device preparation, access, and equipment recovery.
- Install and troubleshoot printers, peripherals, conference room equipment, and on-site technology.
- Maintain device assignments, asset inventory, and endpoint lifecycle records; track, document, and resolve requests through the ticketing system.
- Respond to infrastructure alerts, hardware failures, and on-site incidents under SRE and Network Engineering direction.
- Perform routine equipment inspections and basic infrastructure health checks; assist incident investigations by gathering information and performing on-site diagnostics.
- Follow change management, maintenance windows, and documented SOPs/MOPs; document completed work, troubleshooting, and infrastructure changes.
- Collaborate with engineering teams and vendors to resolve technical issues and participate in scheduled maintenance, including occasional after-hours work.
Benefits
- Competitive base salary and discretionary bonus
- Paid Time Off
- Company-paid health and protective benefits for employees, partners, and other dependents
- Company Paid Holidays (14)
- 3% 401(k) company contribution
- Generous paid Parental Leave
- Free virtual coaching and counseling sessions through Headspace
- Opportunities to learn about the Crypto industry
- Free daily snacks and daily meals
- Smart, entrepreneurial, and fun colleagues
- Employee Resource Groups
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
