Site Reliability Engineer, Reuters

Thomson Reuters•New York, NY

1d•$110,000 - $204,200

About The Position

Own the web delivery layer that keeps Reuters’ content platform available, fast, and easy to configure for customers around the world. This hands-on role provisions and maintains origin and CDN infrastructure, defines reliability targets, and automates manual work that slows launches and incident response. The role is central to how Reuters delivers content globally. The position sits within the Software Engineering organization and works with internal engineering teams and external clients to coordinate launches, upgrades, and delivery timelines. Participation in a global, multi-timezone on-call rotation is required.

Requirements

7+ years configuring highly scalable, customer-facing applications.
Knowledge of HTTP, caching, and CDNs for large-scale public sites.
Ability to analyze application and cloud performance using logs, metrics, and alerts.
Knowledge of HTML, CSS, and JavaScript.
Experience with at least one server-side language: Python or Node.js.
Experience with infrastructure as code, such as Terraform or CloudFormation.
Systems ownership: taking full responsibility for the reliability and performance of systems you run.
An automation mindset, including identifying repetitive work and building durable solutions to eliminate it.
Incident-response skills, including diagnosing production problems calmly and driving root-cause analysis to closure.
Cross-functional communication skills, including conveying status and risk clearly to technical and non-technical stakeholders.
Problem-solving skills for delivery challenges serving large, globally distributed audiences.
Ability to participate in a global, multi-timezone on-call rotation.

Nice To Haves

Experience building and deploying web applications in the cloud; AWS is preferred.
Familiarity with Akamai or comparable CDN providers.
Experience in DevOps teams that own the full lifecycle of their services.
Comfort working across a global, multi-timezone team.
Demonstrated interest in driving automation, including exposure to AI-assisted operational tooling.

Responsibilities

Own origin and CDN provisioning for Reuters’ content platform, including site and domain hostnames, SSL enforcement, redirects, static and root files, and authentication headers, from initial setup through ongoing maintenance.
Define and track SLIs, SLOs, and error budgets for the platform’s delivery layer, and lead or contribute to blameless postmortems that drive follow-up actions to closure.
Maintain infrastructure as code so provisioning and configuration remain repeatable and auditable, and support capacity planning ahead of traffic growth.
Diagnose and resolve delivery issues affecting site availability and performance using logs, metrics, and alerts as part of a global on-call rotation.
Automate repetitive delivery tasks and adopt AI-assisted tooling for log and alert triage, anomaly detection, and runbook generation.
Manage launch tickets and execute site upgrades, coordinating timelines with internal engineering teams and external clients.
Build tooling that reduces time-to-launch and configuration errors across the content platform.

Benefits

Flexible work arrangements, including work from anywhere for up to 8 weeks per year.
Flexible vacation.
Two company-wide Mental Health Days off.
Access to the Headspace app.
Retirement savings and a competitive 401(k) plan with company match.
Tuition reimbursement.
Employee incentive programs; the role may also be eligible for an annual bonus based on enterprise and individual performance.
Resources for mental, physical, and financial wellbeing.
Two paid volunteer days off annually and opportunities for pro-bono consulting and ESG initiatives.
Health, dental, vision, disability, and life insurance.
Paid holidays, parental leave, and sabbatical leave.
Optional hospital, accident and sickness insurance.
Optional life and AD&D insurance.
Flexible Spending and Health Savings Accounts.
Fitness reimbursement.
Employee Assistance Program.
Group Legal Identity Theft Protection benefit.
Access to a 529 Plan.
Commuter benefits.
Adoption and surrogacy assistance.
Employee Stock Purchase Plan.