Site Reliability Engineer
About The Position
The Site Reliability Engineer will be part of Optum Technology’s identity matching solution, supporting applications central to identity management. The role provides 24×7 operational support for production practices, including weekends and holidays. It involves coordinating with teams, raising support tickets, analyzing root causes, assisting with issue resolution, maintaining issue logs, and ensuring production processes meet quality assurance tests. The role also requires understanding business processes across systems used by the application and being willing to work outside one’s comfort zone. The position covers software engineering activities including analysis, design, coding, engineering, testing, debugging, documentation, research and development, maintenance, operations, and delivery. Responsibilities include building quality into outputs, evaluating tools and techniques, automating common tasks, developing shared utilities, and contributing technology ideas and leadership. The role can be performed remotely from anywhere within the U.S., subject to UnitedHealth Group’s Telecommuter Policy.
Requirements
- Bachelor’s degree.
- 4+ years of experience with AWS Cloud SDKs using Java (Spring Boot microservices), Scala, and Python.
- 3+ years of experience with distributed data services such as DynamoDB, Athena, Mongo, or the Apollo GraphQL platform.
- 3+ years of experience with AWS Cloud services including S3, CloudWatch, ECS, Lambda, RDS, and EMR.
- 3+ years of experience with CI/CD using GitHub Actions and container orchestration using AWS ECS or Kubernetes clusters.
- 3+ years of experience with Elastic APM.
- 3+ years of experience with Unix, Hadoop, HBase, and Hive.
- Adhere to UnitedHealth Group’s Telecommuter Policy if telecommuting.
- Pass a drug test before beginning employment.
Responsibilities
- Provide 24×7 operational support for production practices, including weekends and holidays.
- Coordinate with various teams and raise support tickets for issues.
- Analyze root causes and assist in efficient resolution of production issues and processes.
- Maintain logs of issues and ensure resolutions meet quality assurance tests.
- Understand business processes within the various systems used by the application.
- Perform software engineering activities including analysis, design, coding, engineering, testing, debugging, documentation, research and development, maintenance, operations, and delivery.
- Build quality into every output.
- Evaluate new tools, techniques, and strategies.
- Automate common tasks and build common utilities to improve organizational efficiency.
- Contribute technology ideas and thought leadership on future capabilities and innovative applications of technology.
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
