Site Reliability Engineer

Addverb Technologies Usa Inc•Libertyville, IL

3d•$77,000 - $90,000•Onsite

About The Position

Addverb is a global robotics automation company providing hardware, software, warehouse, and supply chain solutions for intralogistics operations. The Site Reliability Engineer, also designated as Service Engineer, is a full-time, on-site role supporting robotics, automated storage and retrieval systems (AS/RS), picking, and software systems. The position includes troubleshooting, field service, technical support, maintenance, and repair at project and customer sites across an assigned area. The role reports to the Manager/Director - Customer Care.

Requirements

Minimum 3–5 years of experience in installation and commissioning of automation projects.
Experience with Automated Material Handling Systems, such as conveyors, AS/RS, lifts, robots, barcode scanners, and barcode print-and-apply systems.
Experience with robotics and automation systems.
Troubleshooting, technical support, maintenance, and repair skills.
Excellent interpersonal, customer service, teamwork, and communication skills.
Strong professional verbal and written communication skills in English.
Strong problem-solving and analytical skills.
Attention to detail, reporting, and writing skills.
Time management, responsiveness, and accessibility.
Ability to work on-site at project and customer sites.
Authorized to work in the USA without visa sponsorship.
Willingness to travel 65%–75%, potentially more during high project seasons, or to be based in or near Louisville, KY; Indianapolis, IN; Columbus, OH; or Chicago, IL, or be open to relocating to these areas.
Ability and willingness to lift, lower, and carry objects up to 15 kg, work at heights, climb ladders, and work in confined spaces.

Nice To Haves

Associate or bachelor’s degree in engineering, mechanical engineering, or a related field.
Exposure to Kepware and other OPC servers.
Familiarity with CAD drawings, including EPLAN and AutoCAD.
A valid driver’s license, a decent driving record, and a car.

Responsibilities

Provide scheduled preventive maintenance services to contract customers in assigned areas.
Provide on-demand corrective services, 24/7 emergency services, and paid services to customers in assigned areas as required.
Assist with start-up services on new Addverb products as required, working closely with assigned Installation Specialists.
Report product quality issues to assigned Installation teams at handover and file quality reports as directed or required.
Promote parts orders, provide recommended parts lists to clients, and recommend customer inventory stocking levels as required.
Conduct periodic customer care visits to monitor product performance and customer satisfaction.
Maintain accountability and inventory of assigned spare parts and customers’ consignment inventories.
Assist customers in the assigned area with parts orders, consumables, repair and return of defective parts, and requests for system information.
Advise the Customer Care Manager of problems or opportunities in the assigned area of responsibility.
Complete and process required administrative paperwork, including Service Work Orders, Expense Reports, Downtime Reports, and start-up logs, in a timely manner.
Communicate and share information with sales and support personnel regarding the assigned customer base.