Site Reliability Engineer

Highlight TechnologiesWashington, DC
Hybrid

About The Position

Highlight Technologies is seeking a System Developer to provide technical support to a 24x7x365 center for the Small Business Administration (SBA) IT service center. This position is hybrid, employees must be local to Washington DC area.

Requirements

  • Minimum of 5 Years of Experience:
  • Systems engineering.
  • Scripting in Bash, Python, and PowerShell.
  • Windows native API work, API integrations, runbooks, and automated system integration.
  • Working with commercial, open source, and cloud solutions (SaaS, IaaS, PaaS).
  • Microsoft Entra administration.
  • Managing enterprise compliance policies.
  • 4+ years contributing to system architecture and design (patterns, reliability, scalability).
  • 4+ years monitoring and troubleshooting systems and software environments.
  • Experience with Microsoft Entra Purview DLP and RBAC policies.
  • Experience with Microsoft Intune configuration policies.
  • Eligible for Public Trust suitability.
  • Bachelor’s degree in Computer Science or a related field.
  • Excellent communication skills.

Nice To Haves

  • Additional Experience:
  • ServiceNow development: custom apps, workflows, integrations, automation, and scripting (JavaScript, Glide, API development).
  • Optional Experience
  • Zscaler cloud security platforms (ZIA/ZPA).
  • SolarWinds, Dynatrace, or similar monitoring platforms.
  • ITIL v3/v4 certification preferred.

Responsibilities

  • Participate in the architecture and design of new and existing systems.
  • Develop and maintain system and software documentation, including system requirements, design documents, and user manuals.
  • Monitor and troubleshoot system and software environments, identifying and resolving technical issues as required.
  • Integrate systems using programming, automation scripts, APIs, and runbooks.
  • Develop automation scripts using Bash, Python, and PowerShell for reporting and task automation.
  • Design, develop, and maintain ServiceNow platform components, including custom applications, workflows, integrations, automation, and dashboards.
  • Design Service Level Indicators (SLIs) and implement high quality telemetry (metrics, logs, traces) to support accurate SLO calculations.
  • Build dashboards, alerts, and automated reporting to track SLA/SLO compliance and error budgets.
  • Administer Microsoft Entra identity services and maintain secure access controls and directory configuration.
  • Design and manage Microsoft Entra Purview Data Loss Prevention (DLP) and Role-Based Access Control (RBAC) policies.
  • Configure and optimize Microsoft Intune Conditional Access policies to enforce secure access to enterprise resources.
  • Develop and enforce compliance policies to ensure secure, standards-aligned system operation.
  • Navigate and utilize the ServiceNow ITSM tool for incident, request, change, and project management.
  • Maintain knowledge of cloud service models (SaaS, IaaS, PaaS).
  • Participate in Agile/Scrum development processes.
  • Maintain knowledge of the software development lifecycle, including testing, release management, and deployment processes.
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