Site Reliability Engineer (App and EDI Admin)

Hyve Solutions•Clearwater, ON

About The Position

At HYVE Solutions, our mission is to help customers, business partners, and employees achieve success through shared goals, strategies, resources, and technology solutions. The Site Reliability Engineering (SRE) focus specializes in bridging the gap between software development and IT operations/infrastructure, applying software engineering principles to infrastructure and operations problems. We are looking for an experienced and proactive Business Systems Analyst to join our dynamic team. The ideal candidate will excel in analyzing complex systems, troubleshooting issues effectively under pressure, and collaborating with cross-functional teams to enhance our IT operations. This role involves working closely with business operations and IT development groups to design, develop, and support system improvements. We are looking for a proactive and detail-oriented EDI Systems Engineer to support our business-critical B2B/EDI integration and enterprise platform operations. This role focuses on ensuring the stability, reliability, and continuous improvement of EDI processes and supporting infrastructure in a fast-paced production environment. The ideal candidate is a strong problem-solver who can effectively troubleshoot issues, collaborate across teams, and contribute to system optimization initiatives.

Requirements

Bachelor’s degree in Computer Science, Data Science, Statistics, or Management Information Systems (Master’s degree preferred).
Minimum of 2 years of experience in software development, system analysis, or data analysis.
Experience with Sybase or MySQL database servers.
Strong analytical and troubleshooting skills, especially under pressure.
Thorough understanding of the software development life cycle.
Strong communication skills and the ability to work independently.
Demonstrated good judgment in defining procedures and practices to determine appropriate actions.
Bachelor’s degree or above in Information Technology, Computer Science, Information Management, or related fields.
Familiar with EDI standards (e.g., X12, EDIFACT) and protocols (e.g., AS2, FTP, SFTP), as well as a basic understanding of data formats like XML and JSON is a plus.
Experience in project management is a plus, with the ability to drive system integration and upgrade projects according to the plan.

Nice To Haves

Experience with ERP development, particularly in supply chain or manufacturing IT systems, is a plus.
Fluent in Mandarin is a plus.
Proficiency in Java is a plus.
Experience with ERP development, particularly in supply chain or manufacturing IT systems, is a plus.
Exposure to modern infrastructure or monitoring tools is a plus.
Proficiency in Java/Python is a plus.
Fluent in Mandarin is a plus.

Responsibilities

Analyze and resolve production issues promptly, ensuring minimal disruption to operations.
Support and enhance the legacy CIS ERP system, including troubleshooting, implementing new requirements, and conducting data analysis, with a focus on supply chain, order processing, and logistics.
Contribute to continuous improvement initiatives and deliver new requirements for the TD Synnex ERP IT functions.
Assist in generating and maintaining operational reports and data analysis to support business needs.
Provide daytime operational support for IT issue resolution.
Design and detail the specifications for automated systems.
Collaborate with Business Operations and IT Development teams to advance system development projects.
Lead or participate in cross-functional projects aimed at addressing business or system challenges.
Work effectively with offshore teams to coordinate development and support activities.
Maintain strong business communication and document writing skills to establish and uphold procedural best practices.
Support EDI/B2B integrations across customers and partners, ensuring accurate, secure, and timely data exchange.
Monitor and resolve production issues, including incident response and troubleshooting for mission-critical systems.
Maintain and enhance ERP and EDI-related applications, including data analysis and system improvements.
Support platform infrastructure, including AS2 servers, FTP systems, and monitoring tools.
Assist in supporting distributed systems and application platforms (e.g., Kubernetes, databases, messaging systems) as part of overall platform operations.
Collaborate with business, development, and infrastructure teams to deliver system improvements and integration projects.
Drive process optimization and automation to improve system efficiency and reduce operational overhead.