Site Operations Manager

Black & McDonald Limited•Ashton, ON

14d•CA$95,000 - CA$110,000•Onsite

About The Position

Black & McDonald’s Facility Management & Operations team is expanding! We are seeking committed, collaborative professionals who are eager to contribute to a hardworking and innovative team. We currently have a Site Operations Manager position available in the Ashton, Ontario area. The Site Operations Manager position typically reports directly to the Division Manager, FMO or designate. This role focuses on operational execution, team leadership, and service excellence, ensuring all contractual obligations and client expectations are consistently met.

Requirements

5–10 years of progressive experience in facility operations or building management
Experience managing teams in a complex, multi-service environment (union experience considered an asset)
Strong knowledge of building systems (HVAC, electrical, mechanical)
Demonstrated experience managing vendors and service contracts
Familiarity with health & safety regulations and compliance requirements
Experience working within contract-based or KPI-driven environments is considered an asset
Strong leadership and team management skills
Excellent organizational and problem-solving abilities
Effective communication and stakeholder management
Financial acumen with budget management experience
Proficiency with CMMS systems and Microsoft Office tools
Ability to operate in secure or regulated environments
Canadian Citizens who are able to obtain and maintain a Secret clearance (Canadian Citizen with 10 years of continuous residency within Canada).

Nice To Haves

Post-secondary education in Facility Management, Engineering, Trades, or a related field (or equivalent experience)
Facilities Management or project management certifications (e.g., FMP, PMP) are considered assets

Responsibilities

Lead daily facility operations to ensure efficient delivery of maintenance, janitorial, security, and support services
Supervise and develop onsite staff, including scheduling, training, and performance management
Ensure service quality and compliance with established standards, KPIs, and client expectations
Oversee building systems and maintenance activities, including HVAC, electrical, plumbing, and repairs
Manage health, safety, and regulatory compliance to maintain a safe work environment and meet all legal requirements
Coordinate and oversee vendors and subcontractors, ensuring performance, cost-effectiveness, and contract compliance
Allocate resources effectively, including labor, equipment, and materials, to meet operational needs
Develop and manage operational budgets, controlling costs across maintenance, repairs, and services
Drive customer service excellence, responding to occupant requests and resolving issues promptly
Maintain strong client relationships, serving as the primary point of contact for site-related matters
Other duties as required