Site Operations Manager (Roanoke, VA)

Romanoff•Roanoke, VA

4d•Onsite

About The Position

Romanoff Renovations, a nationally recognized and awarded provider of flooring installation and bathroom renovation services for the nation's largest big box retailer, has been named to the 2015 Inc. 5000 list of America's Fastest Growing Companies. Established in 1974 and headquartered in Atlanta, GA, Romanoff Renovations has 48 offices located throughout the East and West coasts. The Site Operations Manager is responsible for executing assigned office production metrics, development and management of a team of Operation Managers and maintaining positive communications with customers. The Site Operations Manager is responsible for managing salaried and hourly associates in several locations for optimal performance. The position reports to the District Operations Manager (DSOM) and oversees a specified site location.

Requirements

Must have a valid driver’s license, reliable transportation, and possess vehicle insurance.
High School Diploma or Equivalent
Minimum 3 years of relevant experience
Strong verbal and written communication skills with the ability to communicate across all levels of the company
Strong customer service skills, ability to provide a positive and professional experience
Ability to lead teams to accomplish common goals
Ability to juggle competing priorities and adapt to unique situations.
Strong computer skills
Ability to travel to field offices, jobsites, and The Home Depot stores

Nice To Haves

4+ years of experience in a production environment and supervisory role building teams and improving teams
Background in floor covering and/or understands construction
Previous experience in residential construction a plus
Self-Starter and team player
Comfort with public speaking/teaching
Flooring installation knowledge and ability to complete minor repairs
Organized and detail oriented
Ability to multi-task
Ability to show empathy to customers and installers
Strong autonomous performer
Functions with a sense of urgency
Makes decisions with discernment, considering all sides
Ability to read diagrams and installation specs
Familiar with OSHA workplace regulations

Responsibilities

Oversee production in assigned office to include; backlogs, aging report, and KPI’s
Ensure that office is dispatching and resulting in a timely manner
Ongoing recruitment performed
Ensure that pad and warehouse inventory is accurate and runs efficiently
Identify key areas of opportunity for improvement and work to develop self and the team with a focus on continuous improvement.
Assign duties and recurring task to appropriate roles to ensure the office is properly following SOPs and company established best practices.
Ensure office scheduling capacity is optimized
Audit and count pad
Build and sustain relationship with The Home Depot associates and DSM by meeting regularly and proactively communicate with DSM when customer issue arises.
Visit local Home Depot stores a regular basis to ensure relationships are established
Expedited care tickets are responded to immediately.
Work with THD and customer for resolution.
Answer and respond to inquiries from the RCS
Adherence to SOP